Client Care Center Representative

Mobility Works; Richfield Township (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Mobility Works in Richfield Township, Ohio is seeking a Client Care Center Representative to help us better serve potential and existing customers. You will handle a high-volume call environment, build rapport, and manage appointments and inquiries.

You should have 2–3 years in a call center or telemarketing role, with excellent phone presence and customer service mindset. Familiarity with CRM software and integrated phone systems is a plus.

Qualifications

• 2-3 years of call center, inside sales or telemarketing experience.
• Strong communication skills with a compelling phone presence.
• Solid customer service mentality and ability to multitask.
• Proficient with CRM software and integrated phone systems.

Responsibilities

• Thrive in a fast-paced, high volume call environment.
• Develop rapport quickly with clientele to determine need.
• Manage inbound/outbound appointments, internet leads, and opportunities.
• Answer incoming calls from queue professionally.
• Enter all customer inquiry data into CRM accurately.

Skills

Call center

Customer service

Phone communication

CRM software

Multi-tasking

Tools

CRM software

Phone systems

Job description

Position Summary:

The Client Care Center Representative is responsible for helping us better serve potential and existing customers.

Essential Job Functions and Duties:

• Ability to thrive in a fast-paced, high volume call environment.


• Develop rapport quickly with clientele to determine need.


• Manage inbound and outbound appointments, internet leads, and internally generated customer opportunities.


• Answer incoming calls from queue in a professional and courteous manner.


• Foster a team environment by creating and maintaining a positive relationship with peers, clients and general managers.


• Promptly and accurately enter all customer inquiry data into CRM software.


• Other duties may be assigned.

Position Qualifications and Entrance Requirements:

• At least 2-3 years of call center, inside sales or telemarketing experience, particularly in a fast-paced environment. Familiarity in an automotive call center is not required, but helpful.


• Highly effective communication skills with a compelling phone presence.


• Strong customer service mentality


• Proficient with Customer Relationship Management software and integrated phone systems.


• Solid verbal, written, and interpersonal communication skills are required.


• Ability to complete multiple tasks simultaneously is required.

Physical Demands/Work Environment:

• Able to function capably in an office environment using standard equipment (telephones, fax machines, computers, copiers, etc.)