Customer Contact Specialist

Cocoa Hyundai; Florida; On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k)

Paid Training

Employee Discounts

Advancement Opportunities

Job summary

Cocoa Hyundai in New York seeks an energetic customer service representative to contact internet leads, answer calls, and schedule appointments for the sales team. Your role is to build relationships and provide exceptional service while driving the team’s success.

We welcome applicants from call center, hospitality, retail, or phone sales backgrounds. This full-time role offers paid training, daily coaching, and opportunities for advancement in a fast-paced environment.

Qualifications

• Previous call center, customer service, hospitality, retail, restaurant, or phone sales experience is a plus.
• Loves talking with people and staying organized.
• Comfortable spending most of the day on the phone and working in a fast-paced environment.

Responsibilities

• Make outbound calls to internet leads and previous customers.
• Answer inbound calls professionally.
• Follow up with customers via phone, text, and email.
• Schedule appointments for the sales team.
• Confirm appointments and respond quickly to new leads.
• Update customer information in the CRM.
• Build relationships with customers and meet daily goals.
• Work closely with the sales and management teams.

Skills

Outbound calls

Customer service

Phone sales

Job description

About the Position

Do you enjoy talking to people? Are you energetic, competitive, and motivated by bonuses? We are looking for someone whose primary responsibility is contacting customers, following up with internet leads, answering inbound calls, and scheduling appointments for our sales team. This is not a high‑pressure sales position. Your job is to build relationships, provide exceptional customer service, and help customers schedule their visit. If you're someone who enjoys staying busy and talking with people all day, this is a great opportunity.

What You’ll Do

• Make outbound calls to internet leads and previous customers
• Answer inbound calls professionally
• Follow up with customers through phone, text, and email
• Schedule appointments for our sales team
• Confirm appointments
• Respond quickly to new leads
• Update customer information in our CRM
• Build relationships with customers
• Meet daily call, contact, and appointment goals
• Work closely with the sales and management teams

What We’re Looking For

We aren’t looking for someone with years of automotive experience.

Previous call center, customer service, hospitality, retail, restaurant, or phone sales experience is a huge plus.

• Loves talking with people
• Has a positive attitude
• Is dependable
• Enjoys working in a fast‑paced environment
• Is coachable
• Is competitive
• Has strong communication skills
• Can stay organized
• Is comfortable spending most of the day on the phone
• Wants to earn performance bonuses

Daily Responsibilities

Your day will primarily consist of:

• Calling new internet leads
• Following up with existing customers
• Answering incoming phone calls
• Sending personalized texts and emails
• Scheduling appointments
• Helping customers with questions
• Keeping detailed notes in our CRM

If you enjoy staying busy, you’ll love this role.

Compensation

• Competitive hourly pay
• Performance bonuses
• Paid training
• Career advancement opportunities
• Full‑time position

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• 401(k)
• Paid Training
• Employee Discounts
• Advancement Opportunities

Why Work With Us

We’re building one of the best customer experience teams in the automotive industry. You’ll receive structured training, daily coaching, and ongoing support to help you succeed. We promote from within whenever possible, so this position can lead to opportunities in sales, management, or leadership.