Call Center Sales & Service Representative

Advantage Of Naperville Inc; Naperville (IL); On-site; USD 38,000 - 52,000; Full time

Job summary

Advantage Auto Group in Naperville, IL is seeking motivated Call Center Sales & Service Representatives to drive appointment setting and customer engagement for our dealership. You will handle inquiries via phone and digital channels, schedule appointments, and maintain CRM notes.

The position emphasizes strong communication, multitasking, and a customer-first mindset, with bilingual candidates encouraged to apply.

Qualifications

• Excellent communication and phone skills.
• Strong customer service and relationship-building abilities.
• Ability to multitask in a fast-paced environment.
• Positive attitude with a strong work ethic.
• Basic computer and CRM skills.
• Automotive dealership or call center experience preferred but not required.
• Bilingual candidates are encouraged to apply.

Responsibilities

• Answer incoming sales and service calls professionally and efficiently.
• Schedule and confirm sales and service appointments.
• Follow up with internet leads, phone inquiries, texts, emails, and chat requests.
• Contact customers regarding vehicle inquiries, maintenance reminders, recalls, and special offers.
• Re-engage previous customers and missed opportunities.
• Maintain accurate customer information and notes within the CRM.
• Work closely with sales, service, and management teams to maximize appointments and customer satisfaction.
• Meet daily, weekly, and monthly performance goals.

Skills

Communication

Phone skills

Customer service

Relationship building

Multitasking

Positive attitude

CRM skills

CRM software

Bilingual

Call center experience

Tools

CRM system

Job description

Description

Advantage Auto Group is looking for highly motivated and customer-focused Call Center Sales & Service Representatives to help drive appointment setting, customer engagement, and overall dealership success. If you enjoy talking with people, building relationships, and helping customers with their automotive needs, we'd love to meet you!

• Excellent communication and phone skills.
• Strong customer service and relationship-building abilities.
• Ability to multitask in a fast-paced environment.
• Positive attitude with a strong work ethic.
• Basic computer and CRM skills.
• Automotive dealership or call center experience preferred but not required.
• Bilingual candidates are encouraged to apply.

Requirements

• Answer incoming sales and service calls professionally and efficiently.
• Schedule and confirm sales and service appointments.
• Follow up with internet leads, phone inquiries, texts, emails, and chat requests.
• Contact customers regarding vehicle inquiries, maintenance reminders, recalls, and special offers.
• Re-engage previous customers and missed opportunities.
• Maintain accurate customer information and notes within the CRM.
• Work closely with sales, service, and management teams to maximize appointments and customer satisfaction.
• Meet daily, weekly, and monthly performance goals.