Call Center Representative

Talent Haven HR; Houston (TX); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Training guidance

Skills development

Supportive team

Career advancement

Job summary

Talent Haven HR is seeking a Call Center Representative to handle incoming calls and assist customers with routine requests. You will follow established service procedures and provide accurate information about our services, products, and promotions.

Ideal candidates are patient, attentive, and comfortable communicating by phone. Training is provided to help you learn our processes and tools, with opportunities for professional development and a supportive team environment in Houston, TX.

Qualifications

• Excellent verbal communication and active listening.
• Customer-focused with strong problem-solving abilities.
• Patient and professional when handling inquiries.
• Organized with attention to detail.
• Able to follow procedures and handle multiple requests.
• Willing to learn company services and call-handling systems.
• Experience in call center or customer service is an asset but not required.

Responsibilities

• Answer incoming calls and respond to customer inquiries professionally.
• Provide information about company services, products, and promos.
• Listen to concerns and resolve routine issues.
• Refer complex questions to the appropriate department.
• Document call details and follow-up requirements accurately.
• Follow call-handling procedures and customer service guidelines.
• Maintain a courteous and helpful tone in conversations.
• Complete follow-ups and communicate updates.
• Identify recurring questions and share feedback with the team.
• Collaborate with colleagues to support service quality and satisfaction.

Skills

Verbal communication

Active listening

Customer-focused

Problem-solving

Patience

Organization

Procedural follow-through

Job description

Position Summary

We are seeking a customer-oriented Call Center Representative to handle incoming calls, answer questions about company services, and assist customers with routine requests. The ideal candidate is patient, attentive, and comfortable communicating by phone while following established service procedures.

Responsibilities

• Answer incoming calls and respond to customer inquiries professionally.
• Provide accurate information about company services, products, and promotional offerings.
• Listen to customer concerns and help resolve routine issues.
• Refer complex questions or requests to the appropriate department.
• Document call details, customer interactions, and follow-up requirements accurately.
• Follow established call-handling procedures and customer service guidelines.
• Maintain a courteous and helpful tone throughout each conversation.
• Complete assigned follow-ups and communicate updates when appropriate.
• Identify recurring questions or concerns and share feedback with the team.
• Work with colleagues to support service quality and customer satisfaction.

Qualifications

• Strong verbal communication and active listening skills.
• Customer-focused attitude and problem-solving abilities.
• Patience and professionalism when handling inquiries.
• Good organizational skills and attention to detail.
• Ability to follow procedures and manage multiple requests.
• Willingness to learn company services and call-handling systems.
• Previous call center or customer service experience is an asset but not required.

Benefits

• Training and guidance on company services and procedures.
• Opportunities to develop communication and customer service skills.
• Supportive team environment.
• Opportunities for professional development and career advancement.