Customer Relations Representative

Star Shield Solutions, LLC; Ontario (CA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Life insurance

401K

Wellness program

Paid vacation

Paid holidays

Community involvement

Job summary

Star Shield Solutions, LLC seeks a Customer Relations Representative to greet customers, resolve issues, and support a team across the US, Canada, and Puerto Rico. The role emphasizes professional, courteous service and accurate data handling within a busy environment.

The ideal candidate has some post-secondary education or training, experience in admin or call center roles, and knowledge of automotive sales/service. Competitive pay and a benefits package are offered.

Qualifications

• 1+ years experience as a customer relations representative.
• Social media experience a PLUS.
• Strong problem analysis and problem solving skills.
• Ability to handle multi-tasking, data entry accuracy.
• Proficient in Microsoft Excel, Word, and Outlook.
• Knowledge of Streets & Trips and Dynamics CRM (training available).
• Excellent verbal and written communication.
• Bilingual a PLUS.

Responsibilities

• Ensure all customer issues and concerns are resolved promptly.
• Deal with customers by telephone, email or face to face.
• Anticipate customer needs, following up with previous customers to offer reorders or additional services.
• Make daily follow up calls to customers who have serviced their vehicles and attempt to resolve any concerns.
• Work closely with team members to ensure things run efficiently.
• Refer advanced cases to management for resolution, providing background information as necessary.
• Make daily observations of concerns and report to Manager daily/weekly.
• Maintain databases, equipment/supply and inventory reports.
• Provide pricing and delivery information.
• Establish new customer accounts, recording account information digitally.
• Perform verifications and set up new accounts.
• Process orders, forms, applications and requests.
• Organize workflow to meet contracted timeframes.
• Coordinate & Schedule appointments throughout the US, Canada & Puerto Rico.
• Manage customers' accounts and keep record of interactions and transactions.
• Record details of inquiries, comments and complaints and record details of action taken.
• Prepare and distribute activity report.
• Communicate and coordinate with internal departments and follow up with interactions.
• Provide feedback on the efficiency of the customer service.
• Maintain and submit sales / warranty / inventory reports.
• Manage and maintain inputs into a provided CRM management tool.
• Performs other duties as assigned

Skills

Customer relations

Call center experience

Problem solving

Multitasking

Data entry

Microsoft Office

CRM (Dynamics)

Bilingual

Tools

Excel

Word

Outlook

Streets & Trips

Dynamics CRM

Job description

Overview

TheCustomer Relations Representativeensures that all customer issues and concerns are resolved promptly. He or she greets and engages with customers and fellow team members to ensure customers are treated in a professional and courteous manner which will ensure a 100% customer satisfaction.

The ideal candidate has some post-secondary education or training, previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive sales/service. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

In addition to competitive pay, we offer our employees:Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities

• Ensure all customer issues and concerns are resolved promptly.

• Deal with customers either by telephone, electrically or face to face.

• Anticipate customer needs, following up with previous customers to offer reorders or additional services

• Make daily follow up calls to customers who have serviced their vehicles and attempt to resolve any concerns.

• Work closely with team members to ensure things run efficiently.

• Refer advanced cases to management for resolution, providing background information as necessary

• Make daily observations of concerns and report to Manager daily/weekly.

• Maintain databases, equipment /supply and inventory reports.

• Provide pricing and delivery information.

• Establish new customer accounts, recording account information digitally

• Perform verifications and set up new accounts.

• Process orders, forms, applications and requests.

• Organize workflow to meet contracted timeframes.

• Coordinate & Schedule appointments throughout the US, Canada & Puerto Rico.

• Manage customers' accounts and keep record of interactions and transactions.

• Record details of inquiries, comments and complaints and record details of action taken.

• Prepare and distribute activity report.

• Communicate and coordinate with internal departments and follow up with interactions.

• Provide feedback on the efficiency of the customer service.

• Maintain and submit sales / warranty / inventory reports.

• Manage and maintain inputs into a provided CRM management tool

• Performs other duties as assigned

Qualifications

• 1 + years previous experience as a customer relations representative.
• Social Media experience a PLUS!
• Must have problem analysis & problem solving skills.
• Ability to handle complex multi-tasking, data entry (accuracy a must).
• Proficient in Microsoft software (s) including; Excel, Word Outlook.
• Working knowledge of Microsoft software (s) Streets & Trips and Dynamics CRM (willing to train if needed) a plus.
• Outstanding communication skills in both verbal and written.
• Great attitude with high-energy personality.
• Ability to work will in a process driven environment.
• Bilingual a PLUS!