Client Billing & Invoicing Specialist

Johnson Controls; Worcester (MA); In loco; USD 37.000 - 50.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive benefits package

Descrizione del lavoro

Johnson Controls in Worcester, MA is seeking a Client Services Coordinator to handle billing, generate invoices, and package reports for customers. The role supports 14 field resources, tracks open calls, and manages service requests with a customer-oriented approach.

The ideal candidate has customer service or operations experience, solid MS Office skills (Excel), and strong written and verbal communication. A professional, team-oriented demeanor to operate under pressure is essential.

Competenze

• Experience in Customer Service or Operations/Service Delivery.
• Strong decision-making skills and adaptability.
• Proficient in MS Office, especially Excel.
• Excellent communication and interpersonal skills.
• Good telephone manner and appropriate business communications.
• Strong written and verbal communication skills.
• Team player with the ability to operate under pressure.

Mansioni

• Assigning tasks for the 14 dedicated field resources.
• Tracking & managing all open calls including inspection manuals.
• Locally billing all open SRs including Inspection-Manuals & general service requests.
• Tracking & maintaining monthly L&M revenue.
• Invoice packaging and delivery per a negotiated timeline.

Descrizione del lavoro

Johnson Controls in Worcester, MA is seeking a Client Services Coordinator to handle billing, generate invoices, and package reports for customers. The role supports 14 field resources, tracks open calls, and manages service requests with a customer-oriented approach.

The ideal candidate has customer service or operations experience, solid MS Office skills (Excel), and strong written and verbal communication. A professional, team-oriented demeanor to operate under pressure is essential.