Billing & Service Delivery Coordinator

Johnson Controls, Inc.; Worcester (MA); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls, Inc. is seeking a billing specialist to assemble and deliver complete invoicing packets, including reports and certified payroll, ensuring timely payment. The role involves coordinating a team of 14 field resources, tracking open calls, billing SRs, and packaging invoices for on-time delivery.

Strong Excel skills and clear communication are essential, as is the ability to work under pressure while maintaining accuracy in a dynamic environment in Worcester, MA.

Qualifications

• Experience in Customer Service or Operations/Service Delivery.
• Strong decision-making skills and adaptability.
• Excellent communication and interpersonal skills.
• Good telephone manner and appropriate business communications.
• Strong written and verbal communication skills.
• Team player with the ability to operate under pressure.

Responsibilities

• This position will be responsible for billing and providing invoices to customers who require a complete billing packet.
• Assigning tasks for the 14 dedicated field resources.
• Tracking & managing all open calls including inspection manuals.
• Locally billing all open SRs including Inspection-Manuals & general service requests.
• Tracking & maintaining monthly L&M revenue.
• Invoice packaging and delivery per a negotiated timeline.

Skills

Customer Service

Decision Making

Adaptability

Communication

Teamwork under pressure

Tools

MS Office

Excel

Job description

Johnson Controls, Inc. is seeking a billing specialist to assemble and deliver complete invoicing packets, including reports and certified payroll, ensuring timely payment. The role involves coordinating a team of 14 field resources, tracking open calls, billing SRs, and packaging invoices for on-time delivery.

Strong Excel skills and clear communication are essential, as is the ability to work under pressure while maintaining accuracy in a dynamic environment in Worcester, MA.