Client Banking & Service Specialist

Hancock Whitney; Petal (MS); On-site; USD 29,000 - 36,000; Full time

Job summary

Hancock Whitney in Petal, MS, seeks a capable Teller to deliver exceptional client interactions and process a range of financial transactions with accuracy and speed.

You will build client relationships, educate on digital banking options, and support branch operations while ensuring compliance with banking regulations. This role emphasizes service quality and operational thoroughness, including lobby management.

Qualifications

• High School diploma or GED required.
• 6 months of cash-handling, retail, or teller experience required
• Previous sales and referral experience strongly preferred.
• Must comply with all applicable federal, state, and local banking laws and regulations, including the Bank Secrecy Act.

Responsibilities

• Deliver exceptional client interactions emphasizing accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
• Handle client transactions: deposits, withdrawals, check cashing, loan payments, money orders, and negotiable items.
• Respond to client servicing requests such as account maintenance and service charge inquiries, applying product and procedural knowledge to resolve issues quickly and effectively.
• Build, maintain, and grow client relationships through high-quality, personalized interactions, both in-person and via outbound phone calls.
• Educate clients on digital solutions (mobile, online, and ATM banking) to promote convenience and self-service adoption.
• Refer clients to internal business partners as financial needs are identified.
• Support branch operations: opening/closing procedures, vault, night depository, cash drawer setup, balancing.
• Assist in managing operational loss through fraud detection, hold placement, seeking supervisory overrides as needed, and maintaining superior balancing standards.
• Uphold all risk management, compliance, and security standards, maintaining operational and financial soundness.
• Uphold professionalism standards, including appearance, demeanor, and workstation organization.
• Actively manage the lobby by greeting, engaging, and directing client traffic.
• Perform research, special projects, and other duties as assigned by management.

Skills

Cash handling

Retail experience

Sales/referrals

Education

High School diploma or GED

Job description

Hancock Whitney in Petal, MS, seeks a capable Teller to deliver exceptional client interactions and process a range of financial transactions with accuracy and speed.

You will build client relationships, educate on digital banking options, and support branch operations while ensuring compliance with banking regulations. This role emphasizes service quality and operational thoroughness, including lobby management.