Client-Centric Teller & Digital Banking Advocate

Hancock Whitney Corp.; Prairieville (LA); On-site; USD 30,000 - 42,000; Full time

Job summary

Hancock Whitney in Gulfport, MS is seeking a teller to provide exceptional client service while handling transactions and promoting digital banking solutions.

The role requires a High School diploma or GED, 6 months cash-handling or retail experience, and a willingness to work flexible hours including weekends. Join a regional bank with a strong community focus and opportunities for growth.

Qualifications

• High School diploma or GED required.
• 6 months of cash-handling, retail, or teller experience required.
• Previous sales and referral experience strongly preferred.

Responsibilities

• Deliver exceptional client interactions emphasizing accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
• Handle client transactional needs, including deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
• Respond to client servicing requests such as account maintenance and service charge inquiries, applying product and procedural knowledge to resolve issues quickly and effectively.
• Build, maintain, and grow client relationships through high-quality, personalized interactions, both in-person and via outbound phone calls.
• Educate clients on digital solutions (mobile, online, and ATM banking) to promote convenience and self-service adoption.
• Refer clients to internal business partners as financial needs are identified.
• Support financial center operations, including opening/closing procedures, vault management, night depository, cash drawer setup, workstation preparation, and balancing.

Skills

Cash handling

Retail experience

Customer service

Sales experience

Education

High School diploma or GED

Job description

Hancock Whitney in Gulfport, MS is seeking a teller to provide exceptional client service while handling transactions and promoting digital banking solutions.

The role requires a High School diploma or GED, 6 months cash-handling or retail experience, and a willingness to work flexible hours including weekends. Join a regional bank with a strong community focus and opportunities for growth.