Client Experience Teller & Digital Banking Advocate

Hancock Whitney; Gulfport (MS); On-site; USD 28,000 - 36,000; Full time

Job summary

Hancock Whitney is seeking a Teller in Gulfport, MS to deliver exceptional client interactions and handle a variety of cash transactions. You will promote digital banking solutions, educate clients, and refer opportunities to internal partners to meet financial needs.

The role requires a High School diploma or GED, at least 6 months in cash handling or teller work, and knowledge of banking regulations. Weekend/evening hours may be required, with potential travel as needed.

Qualifications

• High School diploma or GED required.
• 6 months of cash-handling, retail, or teller experience required.
• Previous sales and referral experience strongly preferred.
• Must comply with all applicable federal, state, and local banking laws and regulations, including the Bank Secrecy Act.

Responsibilities

• Deliver exceptional client interactions emphasizing accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
• Handle client transactional needs: deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
• Respond to client servicing requests such as account maintenance and service charge inquiries, applying product and procedural knowledge to resolve issues quickly and effectively.
• Build, maintain, and grow client relationships through high-quality, personalized interactions, both in-person and via outbound calls.
• Educate clients on digital solutions (mobile, online, and ATM banking) to promote convenience and self-service adoption.
• Refer clients to internal business partners as financial needs are identified.
• Support financial center operations including opening/closing procedures, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
• Assist in managing operational loss through fraud detection, hold placement, seeking supervisory overrides as needed, and maintaining balancing standards.
• Uphold risk management, compliance, and security standards, maintaining operational and financial soundness.
• Uphold professionalism standards, including appearance, demeanor, and workstation organization.
• Actively manage the lobby by greeting, engaging, and directing client traffic.
• Perform research, special projects, and other duties as assigned by management.

Skills

Cash handling

Retail experience

Sales experience

Education

High School diploma or GED

Job description

Hancock Whitney is seeking a Teller in Gulfport, MS to deliver exceptional client interactions and handle a variety of cash transactions. You will promote digital banking solutions, educate clients, and refer opportunities to internal partners to meet financial needs.

The role requires a High School diploma or GED, at least 6 months in cash handling or teller work, and knowledge of banking regulations. Weekend/evening hours may be required, with potential travel as needed.