Client-Focused Teller & Financial Solutions Specialist

Hancock Whitney Corp.; Gulfport (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Hancock Whitney in Gulfport, Mississippi, is seeking a teller/Client Service Associate to deliver accurate, efficient service while handling deposits, withdrawals, and other banking transactions. You will build relationships through in-person and outbound calls, educate clients on digital banking, and refer opportunities to internal partners.

Responsibilities include ensuring branch operations run smoothly, managing cash and vault procedures, and adhering to risk, security, and compliance

Qualifications

• High School diploma or GED required.
• 6 months of cash-handling, retail, or teller experience required.
• Previous sales and referral experience strongly preferred.

Responsibilities

• Deliver exceptional client interactions that emphasize accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
• Handle client transactional needs, including deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
• Respond to client servicing requests such as account maintenance and service charge inquiries, applying product and procedural knowledge to resolve issues quickly and effectively.
• Build, maintain, and grow client relationships through high-quality, personalized interactions, both in-person and via outbound phone calls.
• Educate clients on digital solutions (mobile, online, and ATM banking) to promote convenience and self-service adoption.
• Refer clients to internal business partners as financial needs are identified.
• Support financial center operations, including opening/closing procedures, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
• Assist in managing operational loss through fraud detection, hold placement, seeking supervisory overrides as needed, and maintaining superior balancing standards.
• Uphold all risk management, compliance, and security standards, maintaining operational and financial soundness.
• Uphold professionalism standards, including appearance, demeanor, and workstation organization.
• Actively manage the lobby by greeting, engaging, and directing client traffic.
• Perform research, special projects, and other duties as assigned by management.

Skills

Cash handling

Retail experience

Sales/referrals

Customer service

Education

High School diploma or GED

Job description

Hancock Whitney in Gulfport, Mississippi, is seeking a teller/Client Service Associate to deliver accurate, efficient service while handling deposits, withdrawals, and other banking transactions. You will build relationships through in-person and outbound calls, educate clients on digital banking, and refer opportunities to internal partners.

Responsibilities include ensuring branch operations run smoothly, managing cash and vault procedures, and adhering to risk, security, and compliance