Client-Focused Bank Teller & Service Pro

Hancock Whitney; Poplarville (MS); On-site; USD 24,000 - 32,000; Full time

Job summary

Hancock Whitney in Mississippi is seeking a customer-focused Teller to handle deposits, withdrawals, and loan payments while promoting digital banking tools. You will build client relationships through in-person and outbound calls, ensuring accuracy, speed, and excellent service.

The role emphasizes risk-aware operations and adherence to banking policies. Required: High School diploma or GED and at least 6 months cash-handling or retail experience; sales/referral experience is preferred.

Qualifications

• High school diploma or GED required.
• 6 months of cash-handling, retail, or teller experience required.
• Previous sales and referral experience strongly preferred.
• Must comply with all federal, state, and local banking laws including BSA.

Responsibilities

• Deliver accurate, fast client service with problem resolution and risk mitigation.
• Handle deposits, withdrawals, check cashing, money orders, and loan payments.
• Respond to account maintenance and service inquiries using product knowledge.
• Build and grow client relationships through in-person and outbound interactions.
• Educate clients on digital banking options to drive self-service adoption.
• Refer clients to internal partners as needs are identified.
• Assist in opening/closing, vault management, night depository, and cash control.
• Support loss prevention and maintain balancing standards.
• Uphold risk, compliance, and security standards.
• Maintain professionalism in appearance and workspace.
• Manage lobby traffic and greet clients.
• Perform research and special projects as directed.

Skills

Cash handling

Retail experience

Teller experience

Sales/referral skills

Education

High School diploma or GED

Job description

Hancock Whitney in Mississippi is seeking a customer-focused Teller to handle deposits, withdrawals, and loan payments while promoting digital banking tools. You will build client relationships through in-person and outbound calls, ensuring accuracy, speed, and excellent service.

The role emphasizes risk-aware operations and adherence to banking policies. Required: High School diploma or GED and at least 6 months cash-handling or retail experience; sales/referral experience is preferred.