Client-Focused Banking Teller: Fast, Friendly Service

Hancock Whitney; Hattiesburg (MS); On-site; USD 28,000 - 36,000; Full time

Job summary

Hancock Whitney in Hattiesburg, MS is seeking a frontline Teller to deliver accurate, efficient service to diverse clients and support daily financial center operations. In this role you will handle deposits, withdrawals, check cashing, loan payments, and outbound client interactions, while promoting digital banking solutions and building lasting relationships.

Strong attention to detail, cash handling accuracy, and compliance with banking regulations are essential, as is flexibility to work

Qualifications

• High School diploma or GED required.
• 6 months of cash-handling, retail, or teller experience required.
• Previous sales and referral experience strongly preferred.
• Must comply with all applicable federal, state, and local banking laws and regulations, including the Bank Secrecy Act.

Responsibilities

• Deliver exceptional client interactions emphasizing accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
• Handle client transactional needs including deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
• Respond to client servicing requests such as account maintenance and service charge inquiries, applying product and procedural knowledge to resolve issues quickly and effectively.
• Build, maintain, and grow client relationships through high-quality, personalized interactions, both in-person and via outbound phone calls.
• Educate clients on digital solutions (mobile, online, and ATM banking) to promote convenience and self-service adoption.
• Refer clients to internal business partners as financial needs are identified.
• Support financial center operations, including opening/closing procedures, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
• Assist in managing operational loss through fraud detection, hold placement, seeking supervisory overrides as needed, and maintaining superior balancing standards.
• Uphold all risk management, compliance, and security standards, maintaining operational and financial soundness.
• Uphold professionalism standards, including appearance, demeanor, and workstation organization.
• Actively manage the lobby by greeting, engaging, and directing client traffic.
• Perform research, special projects, and other duties as assigned by management.

Skills

Cash handling

Customer service

Sales & referrals

Regulatory compliance

Banking operations

Education

High School diploma or GED

Job description

Hancock Whitney in Hattiesburg, MS is seeking a frontline Teller to deliver accurate, efficient service to diverse clients and support daily financial center operations. In this role you will handle deposits, withdrawals, check cashing, loan payments, and outbound client interactions, while promoting digital banking solutions and building lasting relationships.

Strong attention to detail, cash handling accuracy, and compliance with banking regulations are essential, as is flexibility to work