Client-Centric Banking Teller & Service Pro

Hancock Whitney; Mississippi; On-site; USD 32,000 - 42,000; Full time

Job summary

Hancock Whitney in Mississippi seeks a bank teller to deliver accurate and efficient client service while handling cash transactions and promoting banking products. You will engage with clients in person and by phone, manage deposits and loan payments, and educate customers on digital channels.

The role emphasizes compliance, professionalism, and personalized service in a busy branch environment. Weekend/evening hours may be required, with opportunities to grow through referrals and

Qualifications

• Experience with cash handling and customer service in a retail or banking setting.
• Ability to identify client needs and refer to appropriate products.
• Comfort with sales goals and cross-selling opportunities.

Responsibilities

• Deliver accurate, fast client service with problem solving.
• Handle deposits, withdrawals, check cashing, loan payments.
• Respond to servicing requests and maintain accounts.
• Build relationships through personalized interactions, in person and by phone.
• Educate clients on digital banking options and self-service tools.
• Refer clients to internal partners as needs arise.
• Support branch operations, including opening/closing, cash handling, balancing.
• Uphold risk management, compliance, and security standards.
• Maintain professional appearance and workstation organization.
• Greet and guide clients as they enter the lobby.
• Perform special projects as assigned.

Skills

Cash handling

Customer service

Sales/referrals

Teamwork

Education

High School diploma or GED

Job description

Hancock Whitney in Mississippi seeks a bank teller to deliver accurate and efficient client service while handling cash transactions and promoting banking products. You will engage with clients in person and by phone, manage deposits and loan payments, and educate customers on digital channels.

The role emphasizes compliance, professionalism, and personalized service in a busy branch environment. Weekend/evening hours may be required, with opportunities to grow through referrals and