Client Banking Advisor II: Loans & Investments

Flagstar Bank; Missouri; On-site; USD 24,000 - 37,000; Full time

Job summary

Flagstar Bank is seeking a Branch Banking Client Consultant II in Jackson, MI. This role focuses on delivering best-in-class client experiences, resolving concerns, and introducing clients to bank partners for financial goals.

The position involves more lending and basic investment interactions and engages in complex banking conversations with clients. The candidate will support sales growth, manage client relationships, and adhere to regulatory standards while contributing to overall branch

Qualifications

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum experience: 4 – 5 years customer service and sales experience.
• Ability to train and mentor others, including products and platform procedures.

Responsibilities

• Sales Performance: Support team efforts to achieve growth targets in deposits, loans, and non-interest income, and acquire clients via right introductions.
• Client Experience: Provide positive client experience by addressing questions, problems and complaints, and resolving issues timely with education and engagement.
• Risk Management: Execute all sales, service, and banking transactions accurately and compliantly, aiming for no controllable losses.

Skills

Customer service

Sales experience

Mentoring others

Education

High School Diploma or Equivalent

Job description

Flagstar Bank is seeking a Branch Banking Client Consultant II in Jackson, MI. This role focuses on delivering best-in-class client experiences, resolving concerns, and introducing clients to bank partners for financial goals.

The position involves more lending and basic investment interactions and engages in complex banking conversations with clients. The candidate will support sales growth, manage client relationships, and adhere to regulatory standards while contributing to overall branch