Client Associate — Elevate In-Store Service & Sales

TravisMathew Company; Lahaina (HI); On-site; USD 25,000 - 28,000; Full time

Job summary

TravisMathew in Lahaina is seeking a Client Associate to maintain the in-store sales and service experience and promote a sales culture to achieve KPIs and profitability goals.

The role requires knowledge of current apparel, the ability to connect with clients, and to develop repeat business through CRM activity, events, and exceptional service while upholding store standards in a welcoming, team-focused environment.

Qualifications

• Minimum 1 year of experience in a client services capacity.
• Retail environment experience is preferred.
• Available to work non-traditional hours, including weekends, evenings, and holidays.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service.
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals.
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line.
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business.
• Adhere to client service standards and company policies and procedures.
• Foster a friendly, open and inviting environment for all in-store guests.
• Foster a work environment focused on teamwork and productivity.
• Maintain store cleanliness and organization, including front of house and stock space.

Skills

Strong communication

Customer service mindset

Tools

POS systems

Microsoft Office

Job description

TravisMathew in Lahaina is seeking a Client Associate to maintain the in-store sales and service experience and promote a sales culture to achieve KPIs and profitability goals.

The role requires knowledge of current apparel, the ability to connect with clients, and to develop repeat business through CRM activity, events, and exceptional service while upholding store standards in a welcoming, team-focused environment.