In-Store Client Specialist — Elevate the Experience

TravisMathew, LLC; United States; On-site; USD 30,000 - 38,000; Full time

Job summary

TravisMathew is seeking a Client Associate to maintain in-store sales and service experience and promote sales culture within our retail stores to achieve or exceed sales, KPIs, and profitability goals.

You will engage with clients, build repeat business, maintain apparel knowledge, participate in-store events and CRM initiatives, and uphold service standards. The role supports a fast-paced, collaborative store environment.

Qualifications

• Minimum 1-year experience in client services.
• Retail environment experience preferred.
• Proficient with MS Office and POS systems.
• Strong written and verbal communication.

Responsibilities

• Provide approachable, high‑quality service on the sales floor to meet sales goals.
• Connect with clients and develop repeat business.
• Maintain product knowledge and assist with events and CRM activities.
• Uphold client service standards and company policies.
• Foster a friendly environment and teamwork.

Skills

Microsoft Office

Communication skills

Decision making

Flexibility

Tools

POS systems

Job description

TravisMathew is seeking a Client Associate to maintain in-store sales and service experience and promote sales culture within our retail stores to achieve or exceed sales, KPIs, and profitability goals.

You will engage with clients, build repeat business, maintain apparel knowledge, participate in-store events and CRM initiatives, and uphold service standards. The role supports a fast-paced, collaborative store environment.