Client Advocate & Insurance Strategy Lead

WTW

Short Hills (NJ)

Hybrid

USD 90,000 - 120,000

Full time

4 days ago

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Benefits offered by this job

Health benefits

Dental & Vision

401(k)

Paid time off

Hybrid work arrangement

Job summary

WTW is seeking an Associate Client Advocate (ACA) to lead client engagement for commercial Property & Casualty insurance, coordinating with Client Specialists and internal resources. The ACA focuses on client retention, strategy development, and delivering exceptional service across the client lifecycle.

You will support sales and broking, prepare client presentations, respond to RFPs, and drive renewal strategies while mentoring colleagues.

Qualifications

5+ years of commercial P&C insurance knowledge in a client-facing role.
Knowledge of coverage forms and program design; ability to analyze, identify gaps, and advise.
Strong relationship management and negotiation skills; ability to drive outcomes without harming relationships.
Excellent verbal and written communication; capable of delivering complex presentations.

Responsibilities

Retains existing book of business, strengthens client relationships.
Engages internal resources to deliver an exceptional client experience.
Provides strategic planning and consulting to clients and monitors insurance and risk management needs.
Supports renewal strategy design and fee/ invoicing processes.
Aids in creating client presentations, advocacy reports, and service plans.
Coordinates the renewal process with WTW resources and industry groups.
Ensures policy requirements (legal, regulatory & compliance) are met.