Remote Senior Client Advocate – Commercial Insurance

WTW; Chicago (IL); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

WTW is seeking an experienced Commercial Risk Account Manager to join our team. You will independently manage client relationships, prepare strategy renewal meetings, and collaborate with producers and underwriters to deliver competitive insurance programs.

The role is remote, nationwide in the United States, and requires a Property and Casualty license with strong communication skills. With 4+ years of brokerage experience, you will handle onboarding, client communications, and market/bid

Qualifications

• Minimum of 4+ years of brokerage experience.
• Experience with various industry and middle market clients.
• Exceptional communication, presentation, and public speaking skills.
• Strong customer service, diplomacy, and professionalism.
• Advanced knowledge of Microsoft Office.
• Ability to train, delegate, and provide feedback.
• Adaptable and able to manage changing priorities and deadlines.
• Ability to learn and train use of technology systems.

Responsibilities

• Independently manage client relationships and accounts of advanced complexity.
• Perform program comparison and form review with Account Executives.
• Prepare for and conduct strategy renewal meetings with clients.
• Serve as primary client contact for day-to-day service.
• Develop and implement competitive insurance programs and quotes.
• Manage onboarding of new clients and marketing for prospects.
• Prepare and review client communications for delivery.
• Collaborate with producers, clients and underwriters for proposals.
• Maintain files and review renewal questionnaires; evaluate coverage.
• Process new, renewal, cancellation documents; oversee billing schedules.
• Perform contract reviews and manage documents in agency systems.
• Provide training and mentorship to Account Coordinators.
• Handle special projects as assigned.

Skills

Brokerage experience

Communication skills

Microsoft Office

Client relationship management

Problem solving

Training and mentoring

Education

Property and Casualty Insurance License

Tools

Agency management systems

Job description

WTW is seeking an experienced Commercial Risk Account Manager to join our team. You will independently manage client relationships, prepare strategy renewal meetings, and collaborate with producers and underwriters to deliver competitive insurance programs.

The role is remote, nationwide in the United States, and requires a Property and Casualty license with strong communication skills. With 4+ years of brokerage experience, you will handle onboarding, client communications, and market/bid