Client Advisor - Soho Women's

Brobston Group LLC; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Brobston Group LLC in New York is seeking a Client Advisor to serve as a trusted brand ambassador, delivering exceptional client service while achieving individual sales targets. This role focuses on building a personal client portfolio through outreach and product expertise.

The ideal candidate will have at least 3 years of retail sales experience, particularly in luxury goods, and will be responsible for providing top-tier customer service and supporting boutique operations.

Qualifications

• At least 3 years of retail sales and client service experience, preferably in luxury consumer goods.
• Ability to work varied hours including nights, weekends, and holidays.
• Ability to operate phone systems, cash registers, sensor-tag removers, and computers.

Responsibilities

• Build, manage, and grow a personal client portfolio with focus on retention.
• Achieve and exceed individual sales goals and KPIs including sales volume.
• Provide exceptional service in person, by phone, and electronically.

Skills

Strong communication skills

Organization

Relationship-building

Job description

Summary

The Client Advisor at the Soho boutique serves as a trusted brand ambassador, delivering best-in-class client service while meeting individual sales targets. The role centers on building and growing a personal client portfolio through personalized outreach, appointments, and product expertise. The advisor also contributes to boutique performance through merchandising, stock management, and adherence to store procedures.

Responsibilities

• Build, manage, and grow a personal client portfolio with focus on retention, reactivation, and lifetime value
• Achieve and exceed individual sales goals and KPIs including sales volume, units per transaction, and average dollar per transaction
• Provide exceptional service in person, by phone, and electronically; set appointments and conduct personalized outreach
• Leverage product knowledge and brand storytelling to create memorable client experiences
• Support floor moves, visual merchandising, stock organization, inventory and cycle counts, and assist with packaging
• Locate merchandise across boutiques, process charge‑send sales, and follow operating and security procedures

Requirements

• At least 3 years of retail sales and client service experience, preferably in luxury consumer goods
• Strong communication, organization, and relationship‑building skills
• Ability to work varied hours including nights, weekends, and holidays
• Ability to operate phone systems, cash registers, sensor‑tag removers, and computers
• Ability to stand for extended periods, move merchandise, and lift at least 30 lbs; follow store security procedures