Client Advisor - Madison Ave

Brobston Group LLC; New York (NY); On-site; USD 42,000 - 66,000; Full time

Job summary

Brobston Group LLC is seeking a Client Advisor for its Madison Avenue boutique. You will be the primary contact for clients, delivering a personalized luxury shopping experience and driving sales through product expertise and styling guidance.

The role requires strong interpersonal and storytelling skills, a sales-driven mindset, and the ability to engage an international clientele. Weekend and holiday shifts are expected as part of a collaborative team.

Qualifications

• Previous retail experience in fashion, jewelry, or lifestyle brands.
• Strong interpersonal, communication, and storytelling skills.
• Sales-driven mindset with ability to meet and exceed targets.
• Customer-centric approach and ability to engage an international clientele.
• Collaborative team player with weekend/holiday/variable shifts.
• Multilingual skills preferred.

Responsibilities

• Greet and assist clients with a warm, professional approach.
• Provide expert product knowledge and styling guidance.
• Drive sales through upselling and meeting targets.
• Build client relationships and manage follow-ups and events.
• Process transactions at the POS and maintain brand standards.
• Support merchandising, inventory, and back-office tasks.
• Collaborate with team to ensure exceptional service.

Skills

Interpersonal skills

Communication

Storytelling

Sales-driven

Customer service

Multilingual

Job description

Summary

The Client Advisor at the Madison Avenue boutique is the primary point of contact for clients, delivering a personalized luxury shopping experience to drive sales and foster loyalty. The role combines product expertise, styling guidance, client relationship management, and upkeep of brand presentation standards.

Responsibilities

• Greet and assist clients with a warm, professional, and personalized approach.
• Provide expert product knowledge and tailored styling advice.
• Drive sales through upselling, cross-selling, and meeting sales targets.
• Build and maintain client relationships, develop a client book, and manage follow-ups and event invitations.
• Process transactions efficiently and operate the POS system.
• Ensure store presentation and merchandising align with brand guidelines.
• Manage inventory, stock replenishment, and product care.
• Support back-office tasks and participate in visual merchandising activities.

Requirements

• Previous retail experience in fashion, jewelry, or lifestyle brands.
• Strong interpersonal, communication, and storytelling skills to engage clients.
• Sales-driven mindset with ability to meet and exceed targets.
• Customer-centric approach and ability to interact with an international clientele.
• Collaborative team player with flexibility to work weekends, holidays, and variable shifts.
• Multilingual skills preferred.