Client Advisor, Women's - Bloomingdales

Brobston Group LLC; New York (NY); On-site; USD 52,000 - 64,000; Full time

Job summary

Brobston Group LLC is seeking a Client Advisor in New York to deliver exceptional service and build lasting client relationships. The role focuses on welcoming clients, uncovering needs, and driving sales while maintaining brand standards.

The position requires minimum 2 years of luxury retail experience, strong communication skills, and proficiency with Microsoft Office tools. The advisor will assist with visual merchandising and training to support store performance.

Qualifications

• Minimum 2 years of retail experience, preferably in luxury environments.
• Strong client-facing skills and a customer-service mindset.
• Fluent English with professional presentation and punctuality.

Responsibilities

• Welcome clients and provide a high-quality, personalized client experience.
• Develop lasting client relationships through active clienteling and outreach.
• Drive sales and meet KPIs (e.g., ADT, UPT, data capture, repurchase rate).
• Analyze personal KPI performance and adjust sales approach.
• Support inventory preparation, operations tasks, repairs, and follow-up.
• Support and maintain visual merchandising standards and assist with training.
• Collaborate with store leadership to achieve store objectives.

Skills

Clienteling

Sales excellence

Interpersonal communication

Tech proficiency

Tools

MS Word/Excel/Outlook

Job description

Summary

The Client Advisor is a brand ambassador who delivers exceptional client experiences by welcoming clients, uncovering needs, and cultivating long-term relationships. This role is responsible for achieving and exceeding individual sales goals and KPIs through proactive client development and strong product knowledge. As a Major, the advisor also supports visual merchandising, inventory preparation, and training activities to support store performance.

Responsibilities

• Welcome clients and provide a high-quality, personalized client experience in line with brand standards.
• Develop and cultivate lasting client relationships through active clienteling and outreach to existing and new clients.
• Drive sales and meet or exceed KPIs (ADT, UPT, data capture, repurchase rate, etc.).
• Analyze personal KPI performance and adjust sales approach to improve results.
• Support inventory preparation, operations tasks, charge sends, repairs, and holds follow-up.
• Support and maintain visual merchandising standards and assist with training as needed.
• Collaborate with store leadership and teammates to achieve store objectives and uphold company policies and grooming standards.

Requirements

• Minimum 2 years of retail experience, preferably in a luxury environment; hospitality or client-focused roles may be considered.
• Client-centric, team-oriented with strong interpersonal and verbal/written communication skills.
• Professional presentation, dependable, punctual, and flexible schedule.
• Technologically savvy with proficiency in Microsoft tools (Word, Excel, Outlook).
• Fluent in English; additional languages (Spanish, Mandarin, Cantonese) preferred but not required.