Client Advisor - Plaza Frontenac

Brobston Group LLC; St. Louis (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Brobston Group LLC in St. Louis, MO, is seeking a Client Advisor to deliver personalized, exceptional service in-store and to build lasting client relationships that drive sales.

The role uses clienteling to grow repeat business, supports store performance through proactive outreach and appointment-based selling, and embodies the brand in every client interaction. Your performance will contribute to the store's commercial targets, while you deliver elevated in-store experiences and hospitality

Qualifications

• Retail or luxury retail experience with proven sales results.
• Ability to build long-term client relationships.
• Willingness to work non-traditional hours including nights, weekends, holidays.
• Proficient with POS and client-tracking/CRM systems and Outlook.

Responsibilities

• Deliver exceptional client experiences and represent the brand at every interaction.
• Develop and maintain client relationships through outreach and clienteling.
• Meet or exceed monthly, quarterly, and annual sales targets.
• Capture and maintain accurate client data in CRM and POS systems.
• Conduct appointment-based selling and style clients to drive engagement.
• Act on client feedback to enhance the in-store experience.
• Collaborate with the store team to optimize hospitality and store amenities.

Skills

Clienteling

Relationship building

CRM usage

Sales targets

Hospitality

Education

Bachelor's degree preferred

Tools

CRM systems

POS systems

Microsoft Outlook

Job description

Summary

The Client Advisor is an in-store sales professional responsible for delivering exceptional, personalized service to build lasting client relationships and drive sales. This role embodies the brand in every client interaction, uses clienteling to grow repeat business, and helps achieve store commercial targets. The Client Advisor consistently creates elevated in-store experiences and supports store performance through active outreach and appointment-based selling.

Responsibilities

• Deliver exceptional client experiences and represent the brand during every interaction.
• Develop and maintain client relationships through prospecting, outreach, and clienteling.
• Consistently achieve or exceed monthly, quarterly, and annual sales targets.
• Capture and maintain accurate client data in CRM and POS systems.
• Conduct appointment-based selling and style clients to drive product engagement and conversion.
• Act on client feedback and NPS insights to elevate the in-store experience.
• Work collaboratively with the store team to optimize hospitality and store amenities.

Requirements

• Experience in retail, luxury retail, or client-facing hospitality roles with a proven track record of commercial results.
• Ability to connect with clients and cultivate long-term relationships.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Proficiency with POS systems, client tracking/CRM systems, and Microsoft Outlook/email.
• Authorization to work in the United States.
• Preferred: college/university degree and proficiency in multiple languages.