Client Advisor

Brobston Group LLC; Charlotte (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

Brobston Group LLC seeks a Client Advisor to deliver personalized, high-touch service in a luxury retail environment. You will act as a brand ambassador, create memorable in-store experiences, and cultivate long-term client relationships to drive sales and loyalty.

You will engage clients with product knowledge, styling guidance, and a proactive entrepreneurial mindset, while meeting commercial targets and ensuring exemplary hospitality and client satisfaction.

Qualifications

• Experience in retail, luxury retail, or relevant client-facing roles such as hospitality.
• Proven track record of achieving commercial results.
• Strong communication skills and ability to connect with a diverse client base.
• Flexibility to work days, nights, weekends, and holidays.
• Proficiency with POS systems, client tracking tools, and Microsoft Outlook/email.
• Authorization to work in the United States.
• Desired: college/university degree and proficiency in additional languages.

Responsibilities

• Build and deepen client relationships to drive repeat business and lifetime loyalty.
• Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
• Capture and maintain client data and cultivate new and existing client relationships.
• Deliver personalized, elevated client appointments and memorable in-store experiences.
• Drive sales through key product pillars, convert clients through discovery, and provide styling guidance.
• Optimize store hospitality and amenities and act on client feedback and NPS performance.

Skills

Retail experience

Communication skills

Customer service

Diversity engagement

Flexibility

Education

Bachelor's degree or higher

Tools

POS systems

Client tracking tools

Microsoft Outlook

Job description

Summary

Join the store team as a Client Advisor delivering exceptional, personalized service to cultivate long‑term client relationships and drive sales. The role requires acting as a brand ambassador, creating memorable in‑store experiences, and using an entrepreneurial approach to grow your business. Success is measured by achieving commercial targets and fostering client loyalty through elevated client appointments.

Responsibilities

• Build and deepen client relationships to drive repeat business and lifetime loyalty.
• Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
• Capture and maintain client data and cultivate new and existing client relationships.
• Deliver personalized, elevated client appointments and memorable in‑store experiences.
• Drive sales through key product pillars, convert clients through discovery, and provide styling guidance.
• Optimize store hospitality and amenities and act on client feedback and NPS performance.

Requirements

• Experience in retail, luxury retail, or relevant client‑facing roles such as hospitality.
• Proven track record of achieving commercial results.
• Strong communication skills and ability to connect with a diverse client base.
• Flexibility to work days, nights, weekends, and holidays.
• Proficiency with POS systems, client tracking tools, and Microsoft Outlook/email.
• Authorization to work in the United States.
• Desired: college/university degree and proficiency in additional languages.