Assistant Client Advisor - Madison Avenue

brobstongroup.com - Jobboard; New York (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

brobstongroup.com - Jobboard is seeking an Assistant Client Advisor to enhance the luxury client experience at the Madison Avenue store. Responsibilities include facilitating sales, maintaining client relationships, and supporting the sales team with product knowledge.

The ideal candidate should have at least 2 years of sales or support experience in luxury retail, along with proficiency in Microsoft Office and SAP. Strong communication skills and teamwork are essential for this role.

Qualifications

• Minimum 2 years of sales or sales support experience, preferably in luxury retail.
• Proficiency in Microsoft Office, SAP, and digital tools.
• Excellent attention to detail and customer service skills.
• Strong teamwork and communication abilities.
• General knowledge of sales, operations, and inventory.
• Ability to lift and move up to 40 pounds.

Responsibilities

• Facilitate the sales process and provide exceptional hospitality to clients.
• Support sales team with product knowledge and sales assistance.
• Build and maintain client relationships via email, notes, phone calls, and clienteling app.
• Record and update client information in CRM to support future sales.
• Promote new products through personalized outreach to clients.
• Assist with visual merchandising and maintenance of store displays.
• Collaborate with management to replenish and maintain merchandise.
• Provide operational and administrative support to client advisors.

Skills

Customer service skills

Teamwork

Attention to detail

Communication abilities

Tools

Microsoft Office

SAP

Digital tools

Job description

Summary

Assistant Client Advisor supporting the sales team to deliver an elevated luxury client experience through product expertise, client communication, transaction support, and operational assistance at the Madison Avenue store.

Responsibilities

• Facilitate the sales process and provide exceptional hospitality to clients.
• Support sales team with product knowledge and sales assistance.
• Build and maintain client relationships via email, notes, phone calls, and clienteling app.
• Record and update client information in CRM to support future sales.
• Promote new products through personalized outreach to clients.
• Assist with visual merchandising and maintenance of store displays.
• Collaborate with management to replenish and maintain merchandise.
• Provide operational and administrative support to client advisors.

Requirements

• Minimum 2 years of sales or sales support experience, preferably in luxury retail.
• Proficiency in Microsoft Office, SAP, and digital tools.
• Excellent attention to detail and customer service skills.
• Strong teamwork and communication abilities.
• General knowledge of sales, operations, and inventory.
• Ability to lift and move up to 40 pounds.