Client Advisor - Forum Shops

Brobston Group LLC; Las Vegas (NV); On-site; USD 40,000 - 70,000; Full time

Job summary

brobstongroup.com - Jobboard is seeking a Client Advisor at the Forum Shops to drive boutique sales and deliver memorable client experiences. Responsibilities include achieving sales targets, developing client relationships, and supporting daily retail operations.

The ideal candidate will have a minimum of 2 years of luxury retail experience, strong selling skills, and be fluent in English and at least one additional language. This role requires digital savviness and excellent communication skills.

Qualifications

• Minimum 2 years luxury retail experience with knowledge of watches and lifestyle trends.
• Fluent English and at least one additional language; third language a plus.
• Digitally savvy and comfortable with retail tools and CRM systems.

Responsibilities

• Achieve individual and boutique sales targets through client discovery, upselling and closing.
• Develop and maintain client relationships via outreach, appointments and personalized clienteling.
• Communicate brand story and technical product details to inspire and educate clients.
• Execute visual merchandising, window animation and product presentation.
• Support daily store operations including inventory, cash, security, openings and closings.

Skills

Luxury retail experience

Strong selling skills

Fluent in English

Client-centric approach

Team-oriented

Strong presentation skills

Communication skills

Tools

CEGID

Salesforce

Job description

Summary

As a Client Advisor at the Forum Shops you will drive boutique sales and deliver memorable client experiences by meeting individual KPIs and leveraging omnichannel tools. You will build long-term client relationships through proactive clienteling, storytelling and product expertise while representing the brand at events and in-store. You will also support daily retail operations, visual merchandising and aftersales coordination to ensure operational excellence.

Responsibilities

• Achieve individual and boutique sales targets through client discovery, upselling and closing.


• Develop and maintain client relationships via outreach, appointments and personalized clienteling.


• Communicate brand story and technical product details to inspire and educate clients.


• Execute visual merchandising, window animation and product presentation.


• Support daily store operations including inventory, cash, security, openings and closings.


• Use retail systems (CEGID, Salesforce) and coordinate aftersales until return of products.

Requirements

• Minimum 2 years luxury retail experience with knowledge of watches and lifestyle trends.


• Strong selling skills and understanding of sales and clienteling KPIs.


• Fluent English and at least one additional language; third language a plus.


• Digitally savvy and comfortable with retail tools and CRM systems.
  
• Client-centric, energetic, team-oriented with strong presentation and communication skills.