Client Advisor - Bellagio

Christian Dior Couture; Las Vegas (NV); On-site; USD 42,000 - 64,000; Full time

Job summary

Christian Dior Couture in Las Vegas is hiring a Client Advisor to act as a trusted ambassador, delivering best-in-class client service while achieving personal sales goals. You will cultivate relationships, leverage product knowledge, and guide clients through selling ceremonies for memorable experiences.

The role emphasizes developing a local and international client base, personalized outreach, and a strong brand voice across in-person, phone, and digital channels while supporting boutique

Qualifications

• At least 3 years of Retail Sales and Client Service experience in luxury environment.
• Strong drive for results with a passion for fashion and the brand.
• Ability to build lasting relationships through communication and follow-through.
• Provide outstanding customer service in person, on the phone, and electronically.

Responsibilities

• Build, manage, and grow a personal client portfolio with focus on retention and lifetime value.
• Achieve and exceed individual sales goals and KPIs (sales volume, UPT, ADS).
• Maintain a positive, team-first attitude and act as a brand ambassador.
• Develop and nurture a local and international client base through outreach and follow‑up.

Skills

Client service

Sales

Relationship building

Communication

Organization

Follow-through

Retail luxury

POS systems

Tools

POS systems

Job description

Job Purpose

The Client Advisor acts as a trusted ambassador of the brand, responsible for delivering best-in-class client service while achieving individual sales goals. This role focuses on cultivating meaningful client relationships, leveraging product expertise and selling ceremonies, and contributing to boutique performance through a strategic, client‑centric approach.

Job Title and Reporting

Job Title: Client Advisor
Reports to: Boutique Manager/Director

Job Responsibilities

Tasks & Responsibilities

• Build, manage, and grow a personal client portfolio with a focus on retention, reactivation, and lifetime value
• Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) including Individual Sales Volume, Units per Transaction (UPT) & Average Dollar per Transaction (ADS)
• Maintain a strong drive for results and a positive, team first attitude at all times
• Act as a brand ambassador both within and beyond the boutique environment

Client Development

• Ensure a welcoming client focused environment, offering best in class service in person, over the phone, and through electronic communication
• Strategically develop and nurture a local and international client base through personalized outreach, appointment setting, and consistent follow‑up
• Leverage deep product knowledge and brand storytelling to create meaningful, memorable client experiences through the details and stories of our products
• Problem solve in partnership with the leadership team to ensure that each client issue is accurately resolved to the benefit of the business
• Anticipate client needs and deliver tailored product recommendations and styling guidance

Support Boutique Excellence

• Support floor moves, merchandising, visual merchandising, and housekeeping as needed
• Help locate merchandise at other Boutiques for clients, accurately process charge‑send sales per Company guidelines
• Responsible for individual stock assignments, including organizing stock on floor and in the heart of the house
• Participate in all inventory and cycle counts and protect the assets of the Boutique through understanding and following operating procedures
• Assist in packing or wrapping customers’ merchandise, when necessary

Requirements

• At least 3 years of Retail Sales and Client Service experience, preferably in a luxury consumer goods environment
• Strong drive for business results with a passion for creativity, fashion and the brand
• Ability to develop strong and lasting relationships with people through strong communication, organization, and follow‑through skills
• Provide outstanding customer service including in person, over the phone, and through electronic communication
• Ability to work varied hours/days, including nights, weekends, and holidays as needed
• Ability to operate all equipment necessary to perform the job, including phone systems, cash register, sensor‑tag remover, computers, and all other office equipment
• Can stand for extended periods, move and handle boxes of merchandise and fixtures, must be able to lift at least 30 lbs.
• Responsible for store security procedures, including locking and securing the premises, as needed