Client Advisor

Fourth Floor; New York (NY); On-site; USD 55,000 - 90,000; Full time

Job summary

Fourth Floor is seeking a Client Advisor in New York to drive sales and deliver exceptional client experiences. You will build long-term relationships with high-net-worth clientele while supporting daily store operations and leadership when management is unavailable.

The role emphasizes achieving sales goals, maintaining merchandising standards, and leveraging local market knowledge to identify opportunities.

Qualifications

• 3+ years of luxury retail or client-focused sales experience.
• Proven ability to build and maintain long-term client relationships.
• Strong sales acumen with a track record of meeting/exceeding goals.
• Excellent verbal and written communication; professional demeanor.
• Ability to work independently and in fast-paced environments.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Meet or exceed daily, monthly, and annual sales goals and KPIs.
• Build and grow a client portfolio through outreach, networking, and relationship management.
• Deliver exceptional customer service and create a best-in-class client experience.
• Maintain visual merchandising standards, selling floor presentation, and overall store appearance.
• Identify new business opportunities and nurture existing client relationships.
• Support store operations, inventory processes, and special projects as needed.
• Execute opening and closing procedures and ensure operational compliance.
• Utilize local market knowledge to understand client preferences and competitive trends.
• Participate in store events, inventory counts, and other business initiatives.
• Adhere to company policies, procedures, and service standards.
• Provide leadership support and oversee store operations when acting as the senior-most team member on duty.

Skills

Client relationship management

Sales proficiency

Communication

Leadership support

Customer service

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

Our client is seeking a Client Advisor to join their retail team. This role is responsible for driving sales, delivering exceptional client experiences, building long-term customer relationships, and supporting daily store operations. The ideal candidate has experience working with high-net-worth clientele, a strong sales background, and a passion for personalized service. This individual may also provide leadership support and oversee store operations when management is unavailable.

Responsibilities

• Achieve daily, monthly, and annual sales goals and key performance indicators (KPIs).
• Build, maintain, and grow a strong client portfolio through outreach, networking, and relationship management.
• Deliver exceptional customer service and create a best-in-class client experience.
• Maintain visual merchandising standards, selling floor presentation, and overall store appearance.
• Identify new business opportunities while nurturing existing client relationships.
• Support store operations, inventory processes, and special projects as needed.
• Execute opening and closing procedures and ensure operational compliance.
• Utilize local market knowledge to understand client preferences and competitive trends.
• Participate in store events, inventory counts, and other business initiatives.
• Adhere to company policies, procedures, and service standards.
• Provide leadership support and oversee store operations when acting as the senior-most team member on duty.

Requirements

• High School Diploma or GED required; Bachelor's degree preferred.
• 3+ years of experience in luxury retail, premium retail, boutique sales, or a client-focused sales environment.
• Proven success building and maintaining long-term client relationships and a loyal client base.
• Strong sales acumen with a track record of meeting or exceeding performance goals.
• Excellent verbal and written communication skills.
• Professional, polished, and customer-focused demeanor.
• Strong organizational, time management, and problem-solving abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• High level of integrity, accountability, and professionalism.
• Flexible schedule, including availability for evenings, weekends, and holidays as business needs require.
• Passion for luxury retail, client development, and delivering exceptional customer experiences.