Client Advisor

Brobston Group; Short Hills (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

Brobston Group is seeking a Client Advisor to deliver a personalized luxury shopping experience, drive sales of watches, accessories, and services, and build lasting client relationships.

In this role you will support boutique operations, maintain visual merchandising standards, develop strong product and industry knowledge, and represent the brand with discretion and integrity. Excellent communication and teamwork are essential to exceed targets and contribute to the boutique's success.

Qualifications

• 3–5 years in sales or hospitality; luxury experience preferred.
• Fluent in English; comfortable with video chat software.
• Strong communication, selling, and relationship-building skills.
• Organized, accountable, resourceful, results-oriented with luxury service.

Responsibilities

• Host clients and provide exceptional, individualized service while exceeding sales targets.
• Generate sales opportunities, recruit prospects, and maintain client relationships through CRM and clienteling.
• Handle customer service requests and complete operational tasks with care.
• Maintain visual merchandising standards and support boutique organization and team goals.
• Represent the brand and develop strong product and industry knowledge.

Skills

Client relationship management

Luxury service mindset

Communication

Teamwork

Video conferencing

Tools

CRM software

Video chat platforms

Job description

Summary

The Client Advisor delivers a personalized luxury shopping experience and drives sales of watches, accessories, and services. The role builds lasting client relationships, supports boutique operations, and represents the brand.

Responsibilities

• Host clients and provide exceptional, individualized service while exceeding sales targets.
• Generate sales opportunities, recruit prospects, and maintain client relationships through CRM and clienteling.
• Handle customer service requests and complete operational tasks with care.
• Maintain visual merchandising standards and support boutique organization and team goals.
• Represent the brand and develop strong product and industry knowledge.

Requirements

• Three to five years of experience in sales or hospitality; sales or hospitality background preferred.
• Fluent in English and comfortable using video chat software.
• Strong communication, selling, relationship-building, and teamwork skills.
• Organized, accountable, resourceful, and results-oriented, with a strong understanding of luxury client service.