Client Account Support Specialist (On-Site, Pennington)

BCForward; Pennington (NJ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Major medical

HSA

401k

Job summary

BCforward is seeking a Customer Service Representative in Pennington, NJ. The role involves handling client inquiries within a high-volume call center. Training runs Monday to Friday, 9am-5:30pm EST, with shifts available after training. On-site position with strict attendance and professional dress code.

Requires 2+ years of customer service, strong communication, and proficiency in MS Outlook/Word/PowerPoint. On-site training and potential extension beyond 12 months may occur.

Qualifications

• 2+ years of customer service experience
• Ability to navigate multiple screens/systems and take detailed notes
• Proficient with Microsoft Outlook, Word and PowerPoint
• Strong communication skills and good grammar
• Ability to stay calm and de-escalate difficult situations

Skills

Customer service

Microsoft Outlook

Microsoft Word

PowerPoint

Communication

De-escalation

Tools

Outlook

Word

PowerPoint

Job description

BCforward is seeking a Customer Service Representative in Pennington, NJ. The role involves handling client inquiries within a high-volume call center. Training runs Monday to Friday, 9am-5:30pm EST, with shifts available after training. On-site position with strict attendance and professional dress code.

Requires 2+ years of customer service, strong communication, and proficiency in MS Outlook/Word/PowerPoint. On-site training and potential extension beyond 12 months may occur.