Health Benefits Support Specialist (Onsite)

Tailored Management; Pennington (NJ); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health benefits

Job summary

Tailored Management is seeking a Client Service Representative to support Health Savings Accounts and employer-sponsored plans. You will assist with claims, debit cards, password resets, and locating statements, while navigating multiple systems and entering notes accurately.

Join a fast-paced call center environment on-site in Pennington, NJ. Training is on-site in a virtual setting, with 12-month contract and potential extension based on performance.

Qualifications

• 2 years of customer service experience.
• Proficiency in Microsoft Outlook, Word and PowerPoint.
• Ability to work under pressure in a fast-paced, high-volume environment.
• Strong communication with excellent grammar and professionalism.
• Proven ability to de-escalate client concerns effectively.
• Navigate multiple screens/systems simultaneously.
• Self-motivated and ambitious.

Responsibilities

• Serve as a primary point of contact for consumer inquiries regarding Health Savings Accounts.
• Provide clear and accurate information on filing claims, ordering debit cards, and account management.
• Navigate multiple systems simultaneously while maintaining engagement with the client.
• Accurately type relevant notes and information into the system.
• De-escalate difficult situations and prevent client dissatisfaction with respect and poise.
• Handle confidential and sensitive client information responsibly.
• Maintain a positive attitude and be receptive to coaching and continuous improvement.

Skills

Customer service

MS Outlook

MS Word

MS PowerPoint

Communication

De-escalation

Multi-screen navigation

Self-motivated

Professionalism

Tools

Microsoft Outlook

Microsoft Word

Microsoft PowerPoint

Job description

Tailored Management is seeking a Client Service Representative to support Health Savings Accounts and employer-sponsored plans. You will assist with claims, debit cards, password resets, and locating statements, while navigating multiple systems and entering notes accurately.

Join a fast-paced call center environment on-site in Pennington, NJ. Training is on-site in a virtual setting, with 12-month contract and potential extension based on performance.