Client Solutions Specialist – Banking Support

PSG Global Solutions; Pennington (NJ); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading outsourcing and staffing firm is seeking to fill a Client Solutions position located in Pennington, NJ. The successful candidate will provide service support for banking account products, assisting clients through inbound calls. Key requirements include at least one year of call center experience and a Bachelor's degree. This role demands a broad understanding of the financial industry and the ability to solve a variety of client challenges effectively.

Qualifications

• At least 1 year of call center experience required.
• Bachelor's Degree is mandatory.

Responsibilities

• Provides service support for banking account products through inbound calls.
• Maintains knowledge of financial industry and brokerage products.
• Solves problems and investigates a wide variety of client requests.
• Adheres to established service level agreements.
• Handles escalated issues effectively.
• Accountable for successful resolution of customer requests.

Skills

Call center experience

Education

Bachelor's Degree

Job description

A leading outsourcing and staffing firm is seeking to fill a Client Solutions position located in Pennington, NJ. The successful candidate will provide service support for banking account products, assisting clients through inbound calls. Key requirements include at least one year of call center experience and a Bachelor's degree. This role demands a broad understanding of the financial industry and the ability to solve a variety of client challenges effectively.