Call Center Representative- Onsite at BCForward Pennington, NJ

BCForward; Pennington (NJ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Major medical

HSA

401k

Job summary

BCforward is seeking a Customer Service Representative in Pennington, NJ. The role involves handling client inquiries within a high-volume call center. Training runs Monday to Friday, 9am-5:30pm EST, with shifts available after training. On-site position with strict attendance and professional dress code.

Requires 2+ years of customer service, strong communication, and proficiency in MS Outlook/Word/PowerPoint. On-site training and potential extension beyond 12 months may occur.

Qualifications

• 2+ years of customer service experience
• Ability to navigate multiple screens/systems and take detailed notes
• Proficient with Microsoft Outlook, Word and PowerPoint
• Strong communication skills and good grammar
• Ability to stay calm and de-escalate difficult situations

Skills

Customer service

Microsoft Outlook

Microsoft Word

PowerPoint

Communication

De-escalation

Tools

Outlook

Word

PowerPoint

Job description

Job Description Job Description BCforward is currently seeking a highly motivated C ustomer Service Representative for an opportunity in Pennington, NJ USA

Position Title: C ustomer Service Rep

Location: Pennington, NJ

Anticipated Start Date: ASAP Please note that this is the target date, which is subject to change. BCforward will send official notice ahead of a confirmed start date.

Duration: 12 Months and possibility in extension but not guaranteed

Pay rate: $21/ Hr on W2 Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Training Hours – Monday through Friday 9am -5:30pm EST - Will follow schedule selected at offer time, once training is completed

Talking points to have with candidates before submitting to req on expectations:

• Cell phones ( manager will discuss designated locations for calls and times calls can happen) Dress code (professional business casual attire)
• REQUIRED ON INTERVIEWS AS WELL Attendance (utilizing the proper call out duty line, communicating with direct supervisor and vendor, showing up for training/ work on the daily) Punctuality (16 hours within first 90 days allotted)
• RECOMMENDED TO NOT HAVE TIME OFF DURING TRAINING PERIOD . MUST be able to work in a virtual setting on site during training. PLEASE DO NOT BRING PERSONAL ITEMS SUCH AS BLANKETS.

DEPARTMENT- WMFS CAS Client Account Services (CAS) primary client is Financial Advisors and Client Associates. CAS provides general investment account maintenance support such as opening a new account, maintaining existing accounts, and enrolling accounts in new features. This can include (but is not limited to) providing tutorial assistance, troubleshooting errors, and document review.

• Training Hours – Monday through Friday 9am -5:30pm EST - Will follow schedule selected at offer time, once training is completed

Possible shift options are as follows, not guaranteed

• SHIFTS are listed in EST - Days M - F 8:25am 4:55pm
• M - F 9:00am 5:30pm
• M - F 9:30am 6:00pm
• M - F 10:00am 6:30pm

REQUIRED skills- REQUIREMENT of 2 or more years of customer service experience and below skills. * ATTENDENCE IS A MUST IN THIS ROLE!

• Must possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information
• Computer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint is a REQUIREMENT
• Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment
• Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients
• Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise
• Positive attitude that embracing coaching as an opportunity to improvement in current role
• Ability to handle confidential matters and sensitive information in a responsible manner.
• Ambitious and self-motivating

Benefits: BC forward offers all eligible employees a comprehensive benefits package, including, but not limited to, major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN, with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leading and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Company Description BCforward is a leading workforce solutions company connecting skilled professionals with top employers nationwide. We are committed to empowering careers through meaningful opportunities, professional growth, and exceptional support throughout the employment journey. Company Description BCforward is a leading workforce solutions company connecting skilled professionals with top employers nationwide. We are committed to empowering careers through meaningful opportunities, professional growth, and exceptional support throughout the employment journey.