Patient Experience Coordinator

Berliner Gasthausmission e. V.; Kankakee (IL); In loco; USD 36.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Professional development

Collaborative team

Patient-centered environment

Descrizione del lavoro

Community Health Partnership of Illinois is seeking a friendly front desk Administrative Assistant to greet patients, support check-in, scheduling, and registration, and ensure accurate demographic and insurance information. Ideal candidates communicate clearly, maintain confidentiality, and collaborate with clinical teams to support efficient, compassionate care delivery in a fast-paced environment.

You will help sustain a welcoming, organized front desk and contribute to quality patient

Competenze

• Front-desk or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Confidential handling of patient information required.
• Organizational skills and attention to detail essential.
• Comfort with basic office software and scheduling tools.

Mansioni

• Greet patients, families, and visitors in a courteous and professional manner.
• Assist with check-in, registration, appointment coordination, and related front-desk processes.
• Collect and verify demographic, insurance, and other required information accurately.
• Answer phone calls and respond to inquiries in a timely, helpful, and respectful manner.
• Support patient flow by coordinating with clinical and administrative teams as needed.
• Explain basic procedures, policies, and next steps clearly to patients and visitors.
• Maintain accurate records and ensure information is entered and updated correctly in systems.
• Handle sensitive information with professionalism and in accordance with privacy standards.
• Resolve routine concerns and elevate complex issues appropriately.
• Contribute to a clean, organized, and welcoming service environment.

Conoscenze

Customer service

Communication

Multi-tasking

Attention to detail

Teamwork

Privacy/confidentiality

Formazione

High school diploma

Additional training preferred

Strumenti

Scheduling software

Electronic Health Record (EHR) systems

Microsoft Office

Descrizione del lavoro

Community Health Partnership of Illinois is seeking a friendly front desk Administrative Assistant to greet patients, support check-in, scheduling, and registration, and ensure accurate demographic and insurance information. Ideal candidates communicate clearly, maintain confidentiality, and collaborate with clinical teams to support efficient, compassionate care delivery in a fast-paced environment.

You will help sustain a welcoming, organized front desk and contribute to quality patient