Client Access & Scheduling Specialist

Brightli; Republic (WA); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Retirement plan

Training & development

Career mobility

Smoke-free workplace

Job summary

Burrell Behavioral Health in Republic, WA is seeking a Client Access Representative to manage scheduling, patient check-in, and eligibility verification in a high-volume clinic environment.

You will handle payments, coordinate referrals, and use EMR systems while delivering compassionate customer service and maintaining accurate records. This role requires strong communication, organization, and the ability to work under pressure.

Qualifications

• Excellent oral, written and interpersonal communication skills required.
• Must have strong customer service orientation skills.
• Able to multi-task while being a team player.

Responsibilities

• Schedule clients' appointments and obtain the clients benefits and eligibility.
• Bump, cancel and handle no-show appointments according to the established process.
• Work with clients, families and/or staff in handling and resolving problems that occur during the course of visit.
• Provide leadership with perception of clinician office practice services.
• Request, prepare and ensure the completeness of the client health record.
• Collect and make change for payments received, complete receipt for client, and follow appropriate paperwork to record transaction.
• Verify and coordinate client referrals.
• Answer phone system, handle and/or direct call to appropriate area; place calls as requested by leadership.

Skills

Customer service

Multi-tasking

Communication

Typing

Organization

Computer skills

Interpersonal skills

Reliable transportation

Education

High school diploma or GED

Tools

Electronic Medical Records (EMR)

Billing/Payment software

Job description

Burrell Behavioral Health in Republic, WA is seeking a Client Access Representative to manage scheduling, patient check-in, and eligibility verification in a high-volume clinic environment.

You will handle payments, coordinate referrals, and use EMR systems while delivering compassionate customer service and maintaining accurate records. This role requires strong communication, organization, and the ability to work under pressure.