Client Access Coordinator — Caring Front Desk for Wellness

Fraser; Eagan (MN); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA/FSA

Employee Assistance Plan (EAP)

Life and AD&D insurance

Long-Term Disability insurance

Pet Insurance

403(b) Retirement Plan with Company M

Paid time off (PTO)

Career growth opportunities

Community involvement

Employee referral bonuses

Job summary

Fraser in Eagan, MN is seeking a Front Desk Client Access Coordinator to greet clients, check in, schedule appointments, verify insurance, and maintain accurate records. You will support clinicians and coordinate enrollment and referrals with empathy and professionalism.

Join Fraser to deliver compassionate care, manage waitlists, and assist with emergency responses while providing timely in-person and phone support to clients and families.

Qualifications

• High School diploma or equivalent required.
• BA/BS in sociology, psychology or related field preferred.
• Minimum one year of related experience is preferred - intake, scheduling, health care, insurance, and customer service experience
• Commitment to promoting diversity, multiculturalism and inclusion with focus on culturally responsive practice, internal self-awareness and reflection

Responsibilities

• Greet and check in clients and visitors in a friendly and professional manner
• Answer phones and assist clients with scheduling appointments
• Verify insurance eligibility and collect co-payments
• Maintain accurate client records including insurance and demographic information
• Coordinate with clinicians to support client enrollment and scheduling
• Assist clients and families with questions about services and available resources
• Manage referral lists and waitlists to help fill open appointments
• Monitor treatment room scheduling and assist with basic clinic operations
• Participate in emergency response efforts as part of the First Response Team
• Provide in-person and telephone support in a timely, professional, and courteous manner
• Communicate with clients/families in a professional manner and schedule adjunct interpreter services
• Proactively work referrals and waitlists to offer scheduling options and meet productivity targets

Skills

Customer service

Scheduling

Insurance verification

Data entry

Communication

Education

BA/BS in sociology, psychology or related field

Job description

Fraser in Eagan, MN is seeking a Front Desk Client Access Coordinator to greet clients, check in, schedule appointments, verify insurance, and maintain accurate records. You will support clinicians and coordinate enrollment and referrals with empathy and professionalism.

Join Fraser to deliver compassionate care, manage waitlists, and assist with emergency responses while providing timely in-person and phone support to clients and families.