Client Services Front Desk Coordinator

Access Group; Little Rock (AR); On-site; USD 32,000 - 52,000; Full time

Job summary

ACCESS is seeking a Front Desk Administrative Assistant to provide exceptional customer service, greet clients, manage the front lobby, and support staff across departments. You will handle data entry, records management, and scheduling while maintaining HIPAA-compliant processes and ensuring secure access to the facility.

The role emphasizes strong interpersonal skills, organization, and the ability to work both independently and as part of a team in a busy environment.

Qualifications

• High School Diploma or equivalent required; Bachelor’s degree preferred.
• Minimum of one year of experience in a similar front desk/administrative role preferred.
• Strong data entry and record-keeping skills; attention to detail.

Responsibilities

• Greets clients, families, staff and visitors entering facility.
• Answers inbound calls; screens, transfers, and takes messages.
• Maintains and files client/documents; updates charts and logs.
• Operates calendars, coordinates appointments, and notifies attendees.
• Enforces security and visitation policies; ensures proper sign-in of visitors.
• Performs general clerical duties and supports multiple departments as needed.

Skills

Data entry

Customer service

Communication

Record-keeping

Organization

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Accounting software

Email / EDI

Job description

ACCESS is seeking a Front Desk Administrative Assistant to provide exceptional customer service, greet clients, manage the front lobby, and support staff across departments. You will handle data entry, records management, and scheduling while maintaining HIPAA-compliant processes and ensuring secure access to the facility.

The role emphasizes strong interpersonal skills, organization, and the ability to work both independently and as part of a team in a busy environment.