Clerical Support

Western Mercantile Agency, Inc; Coos Bay (OR); On-site; USD 19,000 - 27,000; Full time

Job summary

Western Mercantile Agency, Inc. is seeking a professional and dependable Clerical Support team member for a full-time office in Oregon. The role requires one year of office experience, strong customer service and communication skills, and proficiency with touch-typing and multi-line phone systems.

General computer proficiency and the ability to learn new systems quickly are essential. Primary responsibilities include answering and directing calls, handling clerical tasks, processing mail,

Qualifications

• Minimum of 1 year of office experience.
• Strong customer service and communication skills.
• Proficiency in touch-typing and multi-line phone systems.
• General computer proficiency and ability to learn new systems quickly.

Responsibilities

• Answering and directing calls using a multi-line phone system.
• Utilizing computer systems for a variety of clerical tasks.
• Processing incoming and outgoing mail.
• Scanning and maintaining electronic documents.
• Accepting payments and issuing receipts to consumers.
• Assisting with account-related tasks as assigned.

Skills

Customer service

Communication

Touch typing

Phone systems

Job description

Western Mercantile Agency, Inc. is seeking a professional and dependable Clerical Support team member.

Qualifications:

• Minimum of one year of office experience
• Strong customer service and communication skills
• Proficiency in touch-typing and multi-line phone systems
• General computer proficiency and ability to learn new systems quickly

Employer Expectations:

The ideal candidate is highly motivated, detail-oriented, and capable of thriving in a fast-paced collections office environment. Applicants should demonstrate initiative, adaptability, and the ability to work independently after training.

Primary Responsibilities (following training):

• Answering and directing calls using a multi-line phone system
• Utilizing computer systems for a variety of clerical tasks
• Processing incoming and outgoing mail
• Scanning and maintaining electronic documents
• Accepting payments and issuing receipts to consumers
• Assisting with account-related tasks as assigned

Schedule:

Full-time position, 40 hours per week
Monday through Friday, 8:00 a.m. – 5:00 p.m.

Compensation:

Starting pay is $16.62 per hour, with eligibility for a wage increase following the probationary period.