Customer Service Support/Clerical

ANDYS SEASONING INC; St. Louis (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

A food seasoning company in St. Louis, Missouri is seeking a Clerical/Customer Service Assistant to ensure excellent service to customers and employees. This full-time role involves handling calls, managing inquiries, processing customer orders, and supporting administrative tasks like mail handling and supply management. Candidates should possess strong customer service skills, proficiency in Microsoft products, and a high school diploma. Experience in a similar role is preferred, with a focus on teamwork and problem-solving.

Qualifications

• Customer service experience is required.
• Experience using computers is essential.

Responsibilities

• Answer, screen, and transfer calls on a multi-line phone system.
• Communicate with callers in a professional, friendly, and efficient manner.
• Act as the first point of contact for all clients and visitors.
• Process customer orders utilizing the Great Plains (GP) system.
• Ensure compliance with food safety, quality, and legal requirements.

Skills

Proficient in Microsoft products

Customer/Client Focus

Problem Solving/Analysis

Time Management

Teamwork Orientation

Technical Capacity

Education

High School Diploma (Associate's Degree or Business School Preferred)

Tools

Computer

Copy machine

Fax machine

Laptop

Slide projector

Printer

Nortel phone system

Job description

POSITION SUMMARY

POSITION SUMMARY: The Clerical/Customer Service Assistant ensures that customers and employees receive courteous and prompt services according to company policy in person, over the phone, and via email. The Clerical/Customer Service Assistant plays a key role in meeting professional customer service expectations for our clients, prospects and vendors. The Clerical/Customer Service Assistant is a critical player in delivering exceptional clerical and customer service in handling administrative functions to keep the office fully functioning and effectively supporting our clients and employees.

PERFORMANCE MEASURES – MAJOR JOB OBJECTIVES

Major Job Objective

What’s Expected

• Answer, screen, and transfer calls on a multi-line phone system.
• Communicate with callers in a professional, friendly, and efficient manner, striving to minimize hold time.
• Take thorough messages, indicating the caller’s name, company name, the time, and the message in detail.
• Provide information to callers who have general inquiries.
• Act as the first point of contact for all clients and visitors providing a professional and friendly service as well as delivering an exceptional first impression.
• Ensure security measures are taken and the visitors log is completed according to company policy.
• Receive, sort, and forward incoming mail. Maintain and route publications.
• Coordinate the pick-up and delivery of express mail services (FedEx, UPS, etc.).
• Assist in ordering, receiving, stocking and distribute office supplies.
• Prepare and distribute Late/Absence reports daily.
• Schedule and prepare conference room(s) for meetings, luncheons, and special events.
• Assist with other related clerical duties such as photocopying, scanning, faxing, filing and collating.

• Accounting Services Support: Process accounts payable invoices and payment receipts; match Accounts Receivable invoices and payment receipts; posts receipts to Great Plains Accounting System; files in date/alpha order, date stamps, and keeps files up to date in a secure place.

• Customer Services: Support the sales team to meet and exceed customer’s service expectations.
• Ensure visitors sign in and out at reception area and understand company’s security policy as stated at entrance.
• Answer and distribute customer inquiries via phone and email.
• Prepare samples and company “swag” for mailing per customer request.
• Process incoming orders utilizing the Great Plains (GP) system.
• Troubleshoot customer complaints and provide effective resolutions to ensure customer satisfaction and retention.
• Process customer orders/changes/returns according to established department policies and procedures.
• Prepare and/or distribute timely, accurate information about incoming customer order status.

• Food Safety & Quality/Legal Requirements: Comply with all food safety, quality, and legal requirements written in each SOP pertaining to job duties.
• Report any infractions of Food Safety, Quality, or Legality to supervisor.
• Follow personal hygiene practices as documented.

OTHER JOB FUNCTIONS

• Handle additional projects as assigned
• Maintain confidentiality and dispose of sensitive information properly

KNOWLEDGE, SKILLS, AND ABILITIES

• Proficient in Microsoft products
• Customer/Client Focus
• Problem Solving/Analysis
• Time Management
• Teamwork Orientation
• Technical Capacity

EDUCATION

• High School Diploma (Associate’s Degree or Business School Preferred)

EXPERIENCE

• Customer Service Experience
• Computer Experience

POSITIONS SUPERVISED

This position has no supervisory responsibilities.

TOOLS/EQUIPMENT/MACHINES USED

Computer, copy machine, fax machine, laptop, slide projector, printer, Nortel phone system

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

Normal office conditions apply. Employee must have clear, close vision for reading and computer work. Must be able to sit, stand, walk, balance, stoop, grasp, talk, hear and operate computer keyboard. Job may require reaching at shoulder level and below waist. Will occasionally lift/push/pull up to 20 pound and carry objects. This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 4:30 p.m.