Customer Service/Office Support

Employnet Workforce Management; Cerritos (CA); On-site; USD 35,000 - 52,000; Full time

Job summary

Employnet Workforce Management is seeking a highly organized Customer Service/Office Support to multitask and deliver excellent customer service. Responsibilities include answering inquiries, processing orders, data entry, and supporting shipping and logistics.

The role requires a friendly, detail-oriented individual with strong English communication skills and proficiency in Microsoft Office. Prior CRM experience is a plus, and a high school diploma is required.

Qualifications

• 2+ years of customer service experience preferred.
• High school diploma or equivalent.
• Friendly and welcoming manner with customers and team members.
• Familiarity with CRM software is a plus.
• Strong organizational skills for multitasking and prioritization.
• Excellent written and verbal English.
• Ability to explain concepts clearly to customers.
• Proficient in Microsoft Office and basic computer skills.

Responsibilities

• Answering the phone, handling inquiries, orders, and related questions.
• Maintain good rapport with customers using positive language.
• Stay updated on products, services, and customer service policies.
• Handle special office projects as needed.
• Coordinate with sales, administrative, or shipping teams.
• Review customer accounts and resolve issues.
• Respond promptly to inquiries in person, by phone, or by email.
• Receive orders, calculate charges, and process payments.
• Assist with data entry and clerical tasks.
• Maintain confidentiality of sensitive information.
• Document customer interactions and forward information to the appropriate department.
• Collaborate with team members to support business operations.
• Provide shipping and logistics support and track shipments.

Skills

Customer service

CRM software

Microsoft Office

English communication

Education

High School Diploma

Tools

CRM software

Job description

Customer Service/Office Support #26-01922

Job Description

We are seeking a highly organized and versatile Customer Service/Office Support person. This role requires an individual who can multitask and has excellent communication skills.This role will perform a variety of office support tasks and provide exceptional customer service to our customers.
Duties and responsibilities include:

• Answering the phone; handling inquiries, orders, and related questions
• Establish and maintain good rapport with customers by using positive language and anticipating their needs
• Maintain an updated knowledge of our products, services, and the company's customer service policies
• Handle special office projects as needed
• Work with the sales team, administrative team or shipping department to handle customer orders and shipments
• Review customer accounts and transactions while resolving issues
• Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email
• Receive incoming orders, calculate charges and process payments
• Assist with data entry, document preparation, and other clerical tasks
• Ensure confidentiality of sensitive information
• Document customer interactions, compile documents and forward information to the appropriate department
• Collaborate with team members to support business operations
• Shipping and logistics support; schedule shipments, prepare necessary shipping documentation, communicate with the warehouse and production teams regarding orders, track shipments and delivery dates, handle shipping inquiries and resolve issues
• Perform other related duties as assigned by management

Qualifications for Customer Service /Office Support

• 2+ years of previous customer service experience a plus
• High school diploma or equivalent; additional qualifications are a plus
• Friendly and welcoming manner with customers and members of the team
• Familiarity with customer-relationship management (CRM) software programs a plus
• Ability to explain concepts in a clear, simple manner to customers
• Strong organizational skills with an ability to manage multiple tasks, prioritize effectively, and maintain order in the workspace
• Strong command of written and verbal English
• Ability to maintain a calm and polite manner in stressful situations
• Strong attention to detail toensure accuracy and completeness in all tasks, from data entry to proofreading documents
• Adaptable and flexible to adjust to changing priorities, learn new systems quickly, and handle unexpected situations
• Proficient in Microsoft Office and other basic computer skills
• Familiarity with office equipment such as printers, scanners, and fax machines