Clerical Associate

Talentoma; Georgia; Remote; USD 39,000 - 58,000; Full time

Benefits offered by this job

Health coverage

Paid leave

Maternity leave

Bonus opportunities

Stipends

Job summary

Talentoma is seeking a Clerical Associate to support administrative requests from a remote home office in Georgia, USA. You will handle a queue of calls, emails, and online requests, routing information and keeping colleagues informed daily.

Role emphasizes accurate data entry in FileMaker Pro, maintaining task status in Smartsheet, and effective communication with requesters and department contacts. The position requires a 40-hour weekly commitment.

Qualifications

• Requires clear written and verbal communication.
• Familiar with routine administrative workflows and status tracking.
• Ability to respond professionally to requesters and colleagues.

Responsibilities

• Review requests from a shared queue and determine the required action and priority.
• Verify details for completeness and request clarifications when needed.
• Enter updates in FileMaker Pro and maintain status in Smartsheet.

Skills

Clear communication

Attention to detail

Time management

Education

High school diploma or equivalent

Tools

FileMaker Pro

Smartsheet

LibreOffice Calc

Foxit PDF Editor

Job description

Monthly Pay: $3,484 - $5,204 USD per month

Summary:

Each shift begins with the open queue of calls, emails, and online requests waiting for review. As a Clerical Associate, you keep routine administrative requests moving by clarifying details, updating shared work views, and routing next steps so colleagues have dependable information each day. You work within the administrative support team under an administrative team lead and coordinate with requesters, department contacts, and internal service teams. This role is fully remote and work from home in Georgia, United States. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Job Responsibilities:

• Review incoming requests from a shared queue, email inbox, and phone messages, then identify the requested administrative action and its priority.


• Check submitted details for completeness, compare information across available sources, and ask the requester for clarification when key details are missing.


• Enter request updates and contact details in a database such as FileMaker Pro using established naming and status conventions.


• Maintain task status, due dates, and handoff notes in a project management tool such as Smartsheet so work remains visible to the appropriate team members.


• Use Spreadsheets and data entry such as LibreOffice Calc to organize routine lists, sort assigned items, and prepare simple status summaries.


• Refer to a pdf tool such as Foxit PDF Editor when reviewing task instructions and reference materials supplied with a request.


• Communicate clear acknowledgments, routine updates, and next-step information to requesters through approved email and phone channels.


• Route specialized questions, missing approvals, or conflicting instructions to the administrative team lead or the designated department contact for direction.


• Follow up on open items, confirm that assigned actions have been completed, and update the request status before closing the work item.


• Meet quality expectations through accurate updates, prompt turnaround, complete notes, appropriate follow-up, and careful use of established procedures.

Qualifications:

• High school diploma or equivalent.


• No experience required; related experience preferred.


• Familiarity with routine administrative workflows, shared request queues, status tracking, and professional workplace practices.


• Ability to use a database such as FileMaker Pro, a project management tool such as Smartsheet, and Spreadsheets and data entry such as LibreOffice Calc.


• Comfort using a pdf tool such as Foxit PDF Editor to review instructions and reference materials.


• Clear written and verbal communication for responding to requesters, asking focused questions, and providing concise updates.


• Ability to review details carefully, follow step-by-step instructions, and maintain consistent status information across assigned work.


• Reliable computer, high-speed internet, and quiet private workspace, with availability for the 40-hour weekly commitment and agreed working days and shift times.


• Authorization to work in the United States.


• Fully remote work from home in Georgia, United States.


• Structured onboarding and training on FileMaker Pro, Smartsheet, LibreOffice Calc, and Foxit PDF Editor.


• Regular check-ins with the administrative team lead to discuss priorities, questions, and work progress.


• Skill building in request coordination, task tracking, professional correspondence, and administrative workflow support.


• Health coverage, paid leave, maternity leave, bonus opportunities, and stipends.