Back Office Representative

Talentoma; Michigan; A distancia; USD 39.000 - 58.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Paid leave

Maternity leave

Bonus opportunities

Stipends

Descripción de la vacante

Talentoma seeks an entry-level Back Office Representative to support daily operations from a fully remote home office in Michigan. You will review and route requests, ensure data quality, and keep internal teams updated on status and progress.

The role requires strong written communication, attention to detail, and the ability to follow documented procedures while maintaining a 40-hour weekly commitment.

Formación

• No formal experience required; related experience preferred.
• Familiar with Zoho CRM, Smartsheet, and Excel.
• Strong written communication and attention to detail.
• Ability to follow written procedures and stay focused.
• Authorized to work in the United States.

Responsabilidades

• Review incoming requests from queues, emails, service tickets, and internal messages, and sort by type and urgency.
• Check details for completeness and identify missing or unclear items before work begins.
• Enter and update status, contact details, service information, and notes in Zoho CRM.
• Maintain task lists and handoff dates in Smartsheet for visibility across teams.
• Use Excel to organize trackers and reconcile updates with system entries.
• Follow procedures to complete routine back office transactions and categorize requests.
• Escalate exceptions and issues to the operations team lead with notes.
• Provide timely status updates and confirm completed transfers for action.
• Review completed items for accuracy, notes, and follow-up needs.

Conocimientos

Attention to detail

Written communication

Queue management

Prioritization

Remote work readiness

Educación

High school diploma or equivalent

Herramientas

Zoho CRM

Smartsheet

Microsoft Excel

Descripción del empleo

Monthly Pay: $3,497 - $5,204 USD per month

Summary

Each shift begins with the open queue, where emails, service tickets, and internal requests are waiting for review and organized follow-through. The Back Office Representative supports reliable daily operations by checking request details, updating service information, and helping the operations team keep work moving accurately from receipt through completion. This entry-level role sits within the operations team and works under an operations team lead while partnering with customer-facing support colleagues, service coordinators, and internal teams that need clear status updates. The role is fully remote and work from home in Michigan, United States, with desk-based communication and system work throughout the shift. The role requires a 40-hour weekly commitment. Working days and shift times may vary. A typical day closes with completed updates, clear handoffs for open items, and notes that help the next team member understand what has been done.

Job Responsibilities

• Review incoming requests from shared queues, emails, service tickets, and internal messages, then sort each item by request type and urgency.
• Check submitted details for completeness, compare information across approved systems, and identify missing or unclear items before work begins.
• Enter and update request status, contact details, service information, and action notes in a CRM such as Zoho CRM.
• Maintain task lists and handoff dates in a project management system such as Smartsheet so internal teams can see current progress.
• Use a Spreadsheets and data entry tool such as Microsoft Excel to organize approved operational trackers and reconcile updates with system entries.
• Follow established procedures to complete routine back office transactions, apply correct request categories, and keep related information organized.
• Contact the requesting team or customer-facing support colleague when clarification, corrected information, or additional context is needed.
• Escalate exceptions, repeated system issues, and requests outside standard procedures to the operations team lead with complete notes.
• Provide timely status updates to internal partners and confirm when assigned work has been completed or transferred for further action.
• Review completed items for accuracy, turnaround, complete notes, and appropriate follow-up before closing or handing off the request.

Qualifications

• High school diploma or equivalent.
• No experience required, related experience preferred.
• Familiarity with routine back office workflows, request review, status updates, and internal service support preferred.
• Ability to follow written procedures, compare information carefully, and recognize when details require clarification.
• Comfort using a CRM such as Zoho CRM, a project management system such as Smartsheet, and a Spreadsheets and data entry tool such as Microsoft Excel.
• Clear written communication for concise updates, questions, handoffs, and activity notes.
• Ability to maintain focus across a queue of routine requests while applying consistent steps.
• Reliable computer, high-speed internet, and quiet private workspace, with availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.
• Fully remote work from a desk-based home workspace in Michigan, United States.
• Structured onboarding and training on Zoho CRM, Smartsheet, Microsoft Excel, and established request workflows.
• Regular check-ins with the operations team lead to review questions, priorities, and process understanding.
• Opportunities to build transaction processing, workflow organization, internal coordination, and system navigation skills.
• Health coverage, paid leave, maternity leave, bonus opportunities, and stipends.