Clerical Assistant 2 - York County Assistance Office

Commonwealth of Pennsylvania; Pennsylvania; Hybrid; USD 33,000 - 41,000; Full time

Job summary

Commonwealth of Pennsylvania is seeking a Clerical Assistant 2 in York County to support programs by organizing information and assisting customers and staff. The role focuses on data entry, filing, inquiries, and coordinating office tasks to keep the office efficient and responsive to the community.

The position offers full-time hours (37.5 per week) with a typical 8:30 AM–5:00 PM schedule and potential telework options; starting salary is $36,831 with benefits and advancement opportunities.

Qualifications

• Six months as a Clerical Assistant 1 or equivalent (Commonwealth job title or Federal)
• Graduation from high school or equivalent
• An equivalent combination of experience and training

Responsibilities

• Data entry into CIS, Mapper and other systems
• Access automated systems to obtain details for staff or case processing
• File documents and case records and purge as per retention schedules
• Handle phone and in-person inquiries and direct to staff
• Review, sort and distribute mail, printouts, logs, and cleared files
• Discuss procedures with supervisor and share job-related concerns

Education

High school diploma

Job description

The Department of Human Services, York County Assistance Office, is looking for an enthusiastic Clerical Assistant 2 who enjoys steady and meaningful work. In this position, you will support essential programs by keeping information organized and assisting customers and staff. Your role helps the office run efficiently and ensures timely service to the community. Bring your attention to detail to a job where every task matters.

This position provides clerical support for all programs administered by the York County Assistance Office to help maintain accurate records, organized workflows, and responsive customer service. The work includes entering information, handling inquiries, filing documents, and supporting office needs as directed. As a Clerical Assistant 2, you will perform the following duties:

• Data Entry: Input information from source documents into CIS, Mapper, and other automated systems
• Information Inquiry: Access automated systems to obtain needed details for staff or case processing
• Record Filing: File documents and case records and conduct purges according to retention schedules
• Customer Contact: Handle phone calls and in-person inquiries and direct individuals to the correct staff member
• Material Distribution: Review, sort, and distribute mail, printouts, messages, logs, and cleared files
• Supervisor Communication: Discuss procedures, share suggestions, and address job-related concerns with the supervisor

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full time employment, 37.5 hours per week.
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 1-hour lunch.
• Travel and overtime as needed.
• DHS provides excellent benefits, contractual pay increases, paid holidays and leave entitlements, opportunity for advancement and shift selection in addition to a great work environment.
• Work Conditions: Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.
• Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in York, PA. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,831 (before taxes).

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• Hiring preference for this vacancy will be given to candidates who live within York County. If no eligible candidates who live within York County apply for this position candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• You must pass a background investigation.

In accordance with the seniority provisions of the applicable collective bargaining agreement, this position was previously posted for seniority candidates. Since there were no seniority candidates, it is now open to all applicants.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.