Clerical Assistant II: Remote-Eligible & Benefits Access

Commonwealth of Pennsylvania; Pennsylvania; Hybrid; USD 33,000 - 41,000; Full time

Job summary

Commonwealth of Pennsylvania is seeking a Clerical Assistant 2 to support the Department of Human Services in processing applications, entering case data and assisting customers. The role emphasizes attention to detail in a fast-paced environment and offers potential telework options and structured work hours.

Starting salary is $36,831 per year with opportunities for growth within county and state programs. Must meet PA residency requirements and prior clerical experience.

Qualifications

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

Responsibilities

• Application Processing: Access application systems to complete file clearances, register public assistance applications, and update grant group information
• Case Data Entry: Enter client information into system functions to establish cases and prepare records for Income Maintenance activities
• Reapplication Support: Prepare recertification materials, type appointment letters, mail notices, and process related eligibility information
• Benefit Monitoring: Review EBT processing activity, investigate distribution concerns, and help resolve benefit card issues when needed
• Records And Reports: Track pending actions, maintain case information, process database updates, and complete statistical reporting activities
• Customer Assistance: Answer telephone calls, greet visitors, assist customers with forms or online applications, and maintain case files

Skills

Attention to detail

Customer service

Education

High school diploma

Equivalent combination of experience and training

Job description

Commonwealth of Pennsylvania is seeking a Clerical Assistant 2 to support the Department of Human Services in processing applications, entering case data and assisting customers. The role emphasizes attention to detail in a fast-paced environment and offers potential telework options and structured work hours.

Starting salary is $36,831 per year with opportunities for growth within county and state programs. Must meet PA residency requirements and prior clerical experience.