Clerical Supervisor II - Remote Work Eligible

Commonwealth of Pennsylvania; Harrisburg (Dauphin County); Hybrid; USD 42,000 - 62,000; Full time

Job summary

The Commonwealth of Pennsylvania's Department of State is seeking a Clerical Supervisor 2 to lead clerical staff, oversee office operations, and support high‑quality customer service in a busy administrative environment. This role combines leadership with public service goals and requires strong organizational skills.

The incumbent will supervise staff, coordinate office activities, develop procedures, manage documents, and respond to inquiries while ensuring compliance with laws and established

Qualifications

• One year as Clerical Supervisor 1 or Clerical Assistant 3, or two years as Clerical Assistant 2.
• Equivalent combination of experience and training.
• You must meet PA residency requirements and be able to perform essential job functions.

Responsibilities

• Direct clerical staff activities, provide training, and handle attendance and disciplinary matters.
• Assign clerical duties, coordinate tasks with bureau units, and support daily operations.
• Conduct interviews for clerical positions and prepare job descriptions and performance standards.
• Develop clerical procedures, update manuals, and prepare workload reports.
• Maintain systems for supplies and application documents received electronically and by mail.
• Respond to inquiries and assist with escalated customer service concerns.

Job description

The Commonwealth of Pennsylvania's Department of State is seeking a Clerical Supervisor 2 to lead clerical staff, oversee office operations, and support high‑quality customer service in a busy administrative environment. This role combines leadership with public service goals and requires strong organizational skills.

The incumbent will supervise staff, coordinate office activities, develop procedures, manage documents, and respond to inquiries while ensuring compliance with laws and established