Remote Claims Team Lead — AI-Driven Leadership

Reserv; Atlanta (GA); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k)

PTO

Family leave

Remote-first

Equipment provided

Job summary

Reserv is seeking a Team Lead in Atlanta to guide the Commercial Auto Claims staff. You will balance management duties with hands-on claims work, driving efficiency through analytics and technology.

Ideal candidates have 5+ years in insurance claims, 3+ years leading a team, and an active adjuster license. Remote-friendly, with a strong focus on quality, accountability, and client outcomes.

Qualifications

• 5+ years of insurance claims experience in multiple lines of business, preference for an auto with some bodily injury experience
• 3+ years of leadership experience with a preference for experience managing in a remote environment
• Prior team lead, supervisor, or formal mentorship/QA experience required.
• Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license. Willing to obtain any additional required licenses within 60 days, including state testing.

Responsibilities

• Serve as backup/leader when the Manager is out of office
• Responsible for having direct reports
• Responsible for initial onboarding tasks / access and new hire cultural immersion
• SME for first-line questions, escalations, roundtable discussions
• Increased reserve and payment authority with the ability to assist with moderate reviews
• Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/ co-lead by Team Leads, Managers, and other Reserv employees
• Customer Obsession Champions - Active advocates who help leadership cultivate a customer-centric mindset

Skills

Insurance claims

Leadership

Remote work

Team management

Attention to detail

Education

Bachelor's degree

Job description

Reserv is seeking a Team Lead in Atlanta to guide the Commercial Auto Claims staff. You will balance management duties with hands-on claims work, driving efficiency through analytics and technology.

Ideal candidates have 5+ years in insurance claims, 3+ years leading a team, and an active adjuster license. Remote-friendly, with a strong focus on quality, accountability, and client outcomes.