Onsite Claims Team Lead - Auto, Lincoln, RI

AAA Auto Club Enterprises; Lincoln (RI); On-site; USD 92,600 - 123,600; Full time

Benefits offered by this job

Health coverage

401(K) with company match and pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises in Lincoln, RI seeks an onsite Claims Unit Manager responsible for coordinating, directing, and overseeing claims activities of a team, with leadership, support, and coaching to ensure regulatory and customer service best practices.

Duties include reviewing claim files for quality, coaching staff, resolving issues, recruiting and developing employees, leading meetings, staying current on industry developments, and contributing to committees. Travel minimal.

Qualifications

• Bachelor's equivalent combination of education and experience preferred.
• 4-6 years automotive claims handling required.
• 1-3 years supervisory preferred.
• Strong organizational, planning and delegation skills.
• Excellent oral and written communication and interpersonal skills.
• Valid driver's license and clear DMV record; required.
• Chartered Property Casualty Underwriter preferred.

Responsibilities

• Review claim files regularly for quality and monitor performance metrics.
• Coach and counsel employees on performance.
• Resolve customer service issues through effective communication and monitoring.
• Manage recruitment and staff development; support succession planning.
• Lead meetings with unit management to communicate goals and reinforce expectations.
• Maintain knowledge of industry developments and best practices.
• Participate in committees and projects supporting organizational goals.

Skills

Leadership

Supervisory

Customer service

Communication

Change management

Education

Bachelor's degree or equivalent

Job description

AAA Auto Club Enterprises in Lincoln, RI seeks an onsite Claims Unit Manager responsible for coordinating, directing, and overseeing claims activities of a team, with leadership, support, and coaching to ensure regulatory and customer service best practices.

Duties include reviewing claim files for quality, coaching staff, resolving issues, recruiting and developing employees, leading meetings, staying current on industry developments, and contributing to committees. Travel minimal.