Claims Team Manager - Auto ER

AAA Auto Club Enterprises; Greensburg (Westmoreland County); On-site; USD 84,000 - 112,000; Full time

Benefits offered by this job

Health coverage

401(K) + Pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises seeks a claims management professional to oversee day-to-day activities within the claims unit. You will coordinate, direct, and supervise claims activities of a team, providing leadership, support, and coaching to ensure regulatory and statutory compliance and adherence to customer service best practices.

The role emphasizes leadership of change, staff development, and collaboration with management to meet organizational goals.

Qualifications

• This role requires leadership and coaching of a claims team.
• Strong written and oral communication skills are essential.
• Ability to direct change and ensure regulatory compliance.

Responsibilities

• Review claim files for quality and monitor performance.
• Coach employees on performance and provide timely feedback.
• Resolve customer service issues and monitor satisfaction.
• Recruitment and staff development to support succession planning.
• Lead meetings with unit management to align goals.
• Maintain knowledge of industry developments and best practices.
• Participate in committees and projects aligned with company goals.

Skills

Leadership

Coaching

Communication

Change management

Team supervision

Regulatory compliance

Education

Bachelors Equivalent education/experience

Job description

Job Summary

This management position serves as an instrumental component of the day to day activities within the claims unit. Primary functions include coordinating, directing, and overseeing claims activities of a team(s). Key accountabilities include leadership, support, and coaching to ensure compliance of regulatory and statutory requirements, and technical and customer service Best Practices.

Job Summary

This management position serves as an instrumental component of the day to day activities within the claims unit. Primary functions include coordinating, directing, and overseeing claims activities of a team(s). Key accountabilities include leadership, support, and coaching to ensure compliance of regulatory and statutory requirements, and technical and customer service Best Practices.

Job Duties

• Review claim files regularly for quality. Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints).
• Coach and counsel employees on performance in a responsive and timely manner.
• Resolve a variety of customer service issues through communication and interaction. Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs.
• Manage employee recruitment and development effectively. Identify and implement staff development and training needs to support an effective succession plan.
• Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations.
• Maintain knowledge of current industry developments and best practices.
• Participate in committees and projects that will support the organization's goals and objectives.

Qualifications

• Bachelors Equivalent combination of education and experience Preferred
• 4-6 years Automotive Claims handling Required
• 1-3 years Supervisory Preferred
• Advanced organizational, planning and delegation skills critical.
• Advanced oral and written communication skills necessary.
• Advanced interpersonal skills essential.
• Ability to effectively lead change required.
• Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required
• Chartered Property Casualty Underwriter - Insurance Institute of America Preferred

Travel Requirements

• Occasional travel to off-site business meetings or conferences. (5% proficiency)

The starting pay range for this position is: $83,900.00 - $111,500.00

Additionally, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify