Claims Support Specialist — Customer Care for Workers’ Comp

MEMIC; Portland (OR); On-site; USD 2,698,000 - 3,843,000; Full time

Job summary

MEMIC is seeking a Customer Service Representative in Portland, OR to be the first point of contact for claims-related calls. You will assist providers, agents, insureds, and injured workers with professionalism and care, while entering First Reports of Injury accurately as you speak with callers.

The role supports Claims Operations and involves handling emails, faxes, and mail, indexing documents, and assisting with daily admin tasks to keep operations running smoothly.

Qualifications

• Customer service or call-center experience preferred.
• Clear, professional communication skills on the phone.
• Fast and accurate typing with good data-entry abilities.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Exceptional organization and time-management abilities.

Responsibilities

• Answer inbound calls on customer service and FROI lines.
• Provide friendly, professional support to providers, agents, insureds, and injured workers.
• Accurately enter First Reports of Injury while speaking with callers.
• Resolve claim-related questions or route calls for quick resolution.
• Support Claims Operations as a key member of the customer service team.
• Process inbound emails, faxes, and mail for the Claims Department.
• Index and manage documents in imaging software.
• Support administrative workflows and daily tasks to keep operations running smoothly.

Skills

Customer service

Phone presence

Data entry

Microsoft Office

Time management

Multitasking

Typing speed

Tools

Microsoft Office Suite

Job description

MEMIC is seeking a Customer Service Representative in Portland, OR to be the first point of contact for claims-related calls. You will assist providers, agents, insureds, and injured workers with professionalism and care, while entering First Reports of Injury accurately as you speak with callers.

The role supports Claims Operations and involves handling emails, faxes, and mail, indexing documents, and assisting with daily admin tasks to keep operations running smoothly.