Hybrid Claims Support Specialist

MEMIC; Portland (ME); Hybrid; USD 39,000 - 53,000; Full time

Benefits offered by this job

Hybrid work model

Career development in insurance

Job summary

MEMIC in Portland, ME is seeking a detail-oriented Claim Assistant to support Claims Adjusters and ensure prompt, professional service for injured workers throughout the claims process.

The role is hybrid, focusing on opening new workers' compensation claims, handling correspondence, forms, invoice processing, and providing responsive support to employers, providers, and teammates. Insurance experience is not required; training is provided.

Qualifications

• Strong customer service and communication skills.
• Excellent attention to detail and organizational abilities.
• Comfortable using technology and entering data accurately.
• Ability to prioritize multiple tasks and meet deadlines.
• Positive attitude and willingness to learn.
• Insurance or claims experience is helpful but not required.

Responsibilities

• Open and establish new workers' compensation claims and assign claims to the appropriate adjuster.
• Support the claims team with correspondence, forms, document preparation, filing, and mail processing.
• Process and pay invoices while ensuring accuracy and timeliness.
• Serve as a helpful resource for injured workers, employers, medical providers, and internal team members by responding to questions and directing inquiries appropriately.
• Maintain claim diaries, follow-up activities, and file documentation.
• Assist adjusters and management with information requests and administrative support.
• Help ensure claims are handled efficiently, accurately, and in compliance with company standards.

Skills

Customer service

Attention to detail

Data entry

Communication skills

Team player

Tools

CRM software

MS Office

Data entry

Job description

MEMIC in Portland, ME is seeking a detail-oriented Claim Assistant to support Claims Adjusters and ensure prompt, professional service for injured workers throughout the claims process.

The role is hybrid, focusing on opening new workers' compensation claims, handling correspondence, forms, invoice processing, and providing responsive support to employers, providers, and teammates. Insurance experience is not required; training is provided.